Occasionally, Adobe may discontinue some products and services for various reasons, including changes in technology, market conditions, customer needs, or obsolescence of components used to build them.

Note:

  • The end-of-life (EOL) support guidelines should not be interpreted as a legally binding commitment. Adobe makes no warranties, express, implied, or statutory, by publishing this document, or about the information in this document.
  • The document is informational in nature. Adobe reserves the right to modify the guidelines for specific products as and when its business demands.

Product life cycle and support guidelines

While end of life (EOL) is an established part of the overall life cycle of products, Adobe recognizes that EOL milestones impact other companies, partners, and customers that use Adobe products.

To enable them to better manage their end-of-life transition to a supported Adobe version or to migrate to alternative platforms and technologies, Adobe sets out the following end-of-life schedule.

End-of-life schedule

Product life cycle definitions

Term

Definition

End of life (EOL) announcement

The date of public announcement for EOL when customers, channel partners, employees, and affected parties are notified of key dates for when the product will no longer be sold, supported, available for download, or available for use.

End of sale (EOS)/app store availability

The date when a product is no longer available for new sale or download to customers. The product is removed from Adobe.com, ETLAs, app stores, VIP price lists, and any other similar surface/contracting vehicle.

End of life

The date when an Adobe product is no longer available for use by any customer. All supporting services requiring ongoing maintenance by Adobe are removed. Stored customer data is deleted.

Additional Information

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Scope

This document defines Adobe's end-of-life (EOL) support guidelines for all Adobe Creative Cloud and Document Cloud products and hosted services, whether they are delivered as on-premise software, or as a hosted service, except the services and platforms mentioned in the Exceptions section below.

Exceptions

This EOL procedure does not apply to Adobe services and platforms, such as Flash. EOL should not be interpreted as the discontinuation of any existing Adobe agreement. Services to the existing product base will continue to be provided as per existing contract terms. For products or services with more restrictive EOL requirements, the more restrictive requirement will be enforced.

General guidelines

  • Adobe reserves the right to discontinue a product by terminating support for such product, at any time.
  • Adobe will use commercially reasonable effort to provide at least 12-months' notice before the termination of support.
  • Adobe will use commercially reasonable effort to provide a 12-months' notice of the affected product's end-of-sale date and/or the last day when the affected product can be ordered.
  • During the timeframe between when the EOL notification is made and the actual termination of support, the product will be supported as follows:
    • No new enhancements will be made to the product or service.
    • No enhancements will be made to the product or service to support new or updated versions of the platforms or operating systems on which the product runs or to which it connects.
    • Adobe Customer Support will direct customers to existing fixes, patches, or workarounds applicable to the reported case.
    • Adobe may, in its sole discretion, develop new hot fixes for problems of high technical impact or business exposure for customers. Based on the customer input, Adobe will determine the degree of impact and exposure and the consequent activities.
    • In its sole discretion, Adobe may engage research and development teams on critical cases only and on a limited basis for problem identification.
  • Adobe will use commercially reasonable efforts to address security issues in EOL products through the warranty or support period, whichever is later.

Support guidelines

Term

Definition

More Information

Assisted support

Support provided by Adobe via online chat, phone, or email for support related to download, activation, and payment.

Available until a product reaches EOL.

Self-help support

Electronic support that allows end users to access product-related questions without requiring assistance of a live customer service representative.

Updated until EOS date. Available to all customers until the product reaches EOL.

Engineering support: OS upgrades for the latest version of app

When a customer updates their operating system to a newer version, Adobe’s products are optimized for the new operating system.

Adobe does not provide any operating system upgrade support after the EOS date, except where there’s a blocker bug.

Engineering support: Blocker bugs

Any bug or issue that renders a software product unusable.

Available until the product reaches EOL.

Engineering support: Security vulnerability

A security bug that an attacker could exploit to break into a user’s computer.

Support for publicly exploitable security vulnerability fixes until product reaches EOL.

Support: Older versions

Older app versions that Adobe will support.

N-1 major versions will get the support outlined in this document until product reaches EOL.

Update

In its sole discretion, Adobe may provide customers an update to a product. The update can include code corrections, bug fixes, and minor modifications or enhancements to bring the product into substantial conformity with the applicable published product documentation. Updates will only be provided for the current version of the product.

 

Upgrade

A new version of the product, or a generally available modification or enhancement to performance or functionality that exists in the then-current release of such product. In its sole discretion, Adobe may provide customers with an upgrade to a product.

 

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