Adobe Connect 11.2 Release Notes

This document contains details about the Adobe Connect 11.2 release, including release dates, technical requirements, upgrades, improvements, and known issues.


Adobe Connect enables you to create rich digital training, webinars, and collaboration experiences. For an overview of Adobe Connect, see

Adobe Connect 11.2 is a major release providing new meeting application, enhanced audio quality, improvements to key features, and greater accessibility.

Release dates

Adobe Connect 11.2 rolls out in the following phases:

Hosted services:

Upgrades will begin on Feb 06, 2021. See Adobe Connect Downloads and Updates to determine the upgrade date for your account.

On-premise deployments:

Will be available from Mar 10, 2021.

Managed services:

Contact your Adobe Connect Managed Services (ACMS) representative, or private cloud provider, to schedule an upgrade.

What's New in Adobe Connect 11.2

New Application

The new Adobe Connect Mac application provides an all new user interface across meetings, virtual classrooms, and seminar rooms. Users can access all features, including HD cameras and screen sharing. 

Enhanced Audio

Hosts now have an option to enable Enhanced Audio for their rooms in Standard view when using Voice Over IP, Universal Voice and Integrated Telephony which is delivered using a new modern audio codec.

Greater Accessibility - Native Closed Captioning

The Adobe Connect 11.2 allows addition of Native Closed Caption capability to enable hearing-impaired participants to participate in online Meetings 

Standard and Classic Views Segregation

To ensure a consistent experience for all room participants the room host or account administrators can choose between Standard View and Classic View. Standard view will be default for all meetings.

For more information on the new features and enhancements in Adobe Connect 11.2, see What's New in Adobe Connect.

System requirements

For the latest system requirements, see the Adobe Connect Technical Specifications page.

Adobe Connect application

This update includes new version of the Adobe Connect application for Mac. 

You will be prompted to install and run the new Adobe Connect application in the following situations:

  • You attempt to login to a meeting using a previous version of the Adobe Connect meeting application.
  • You attempt to share your screen from a browser.
  • You select “Switch to desktop application” from the meeting context menu.

The 'lightning installer' workflow, which installed the application directly from within the meeting, required the Flash Player and is not available since Adobe Connect 11.

If you are an administrator, ensure that end users have the latest Adobe Connect application. Download the latest stand-alone or MSI installers for the Adobe Connect application  from this page, or install directly from the following URLs:

Upgrade paths for on-premise deployments

Here are the prerequisites for this release:

  • From Adobe Connect 8.x, upgrade to Adobe Connect 9.x
  • From Adobe Connect 9.x, upgrade to Adobe Connect 11.2
  • From Adobe Connect 10.x, upgrade to Adobe Connect 11.2

Issues resolved

Issue Tracking Number

Issue Description

4126045 Fixed an issue where Esc key is not recognized to cancel menu choice in Standard view in mac application 
4125959 The default mic volume for Standard view in mac application is now set at 75 instead of 100 earlier


Fixed an issue where for any user with an apostrophe in their email address the meeting does not open in browsers

4125745, 4125601

Fixed an issue where mic mute status was not reflected correctly in Standard view

4125521 Fixed an issue in windows app where the app opens up to a screen that says “Preparing the Room” then closes after few seconds and then re-opens. 


Fixed an issue where notification in Standard view no longer shows next scheduled session


Fixed an issue where incorrect attendee count was shown in reports and account limit reached errors were seen


Fixed an issue where under nominal meeting load the server CPU usage was high resulting in reduced performance on on premise clusters


Fixed an issue where after installing Adobe connect 11 over 10.8 launching localhost:8510/console shows 404 error 


Fixed an issue where MP3 and MP4 media in progress is not playing for any attendees joining room


Fixed a potential csv injection vulnerability


Fixed an issue where any meeting created with custom meeting template when opened shows template is corrupted


Fixed an Issue with Success Factors Integration


Fixed an issue where room lock setting does not persist after rejoining a meeting.


Fixed an issue where audio can be heard, when Room is placed On Hold at end of a meeting


Fixed an issue where in mac cef app audio can still be heard when the meeting speaker is muted after reconnection.


Fixed an issue where telephony users can hear mic users even when audio broadcast is paused in both classic and standard view


Fixed an issue where webcam video feed is not visible in the recording when opened in the Standard View


Fixed an issue where users were getting an error on downloading 'Group Usage Report'


Fixed an issue where the msi installer fails in VDi environment


Fixed an issue with crop and snap-in feature in the Standard view Recording Editor


Fixed an issue where pdf in a curriculum, after viewing does not refresh automatically to show it complete.


Fixed an issue where download from 'file share pod' in a public recording is redirecting to the login page


Fixed an issue where telephone only attendees show with flash icon in attendee pod in Standard view

4124031 Fixed an issue where Manage Meeting Information does not work in Standard view in desktop apps


Fixed an issue where admin notifications were not appearing in Standard view


Fixed an issue where Q&A pod in meetings is not updating automatically in the Standard view


Fixed an issue where "Participant stepped away" notification is shown even when a promoted host sets the "steps away" user status


Fixed an issue where scroll of Q&A Pod doesn't update automatically when new message received


Fixed an issue in Attendee List where host cannot shift select users, nor mass unselect users


Fixed an issue where Closed Captioning connection could not be configured in Standard view


Fixed an issue where 'Step Away' status does not automatically mute in 'Standard' App


Fixed an issue where breakout audio can be heard outside breakout room as well


Fixed an issue were clicking in Seminar Tab was resulting in error


Fixed an issue where Presenter published content auto-plays for participant when animations are present


Fixed an issue where certain recordings play back only for few minutes in HTML view and crashes. 


Fixed an issue where Event Passwords with Umlaut Marks on Login show "Invalid" 


Fixed an issue where  Compliance notice in Compliance and Control section does not accept line breaks


Fixed an issue where next session details are not displayed when the next session is created while within a session in the seminar room


Fixed an issue where microphone rights don't return for voip users after the "Enable Lecture Mode" is disabled


Fixed an issue where users were unable to share Camera in VMware HorizonView


Fixed an issue were a running meeting is not visible under Active meeting reports

Known issues

Impact Area Issue Description Workaround
Recording Playback in Mac app in Standard view
Screen share movement is delayed on seek in recording playback Relaunch the recording or open it in a browser
Intermittantly Recording can be stuck on preparing the room
Recording doesn't play if the mac app is already open
Meeting Audio in Mac app in Standard View on iMAC OS 11.0.1 the external attached earphones are shown as built-in ones Only the naming is incorrect the external earphones work when attached
Background noise is not subdued when publishing from Mac app We are working on improving background noise cancellation in Mac app. In the meantime it is recommended to use a headset
Audio breaks observed when host enhances the quality of video or changes the layout of video pod  
Miscellaneous There is a brief delay on video to load for subscriber when video is being published from mac app.  The video when loaded is in sync




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