The Adobe Sign for Salesforce email component is compatible with Microsoft Outlook Web App (OWA), Outlook 2016, and Outlook for Mac 2016.

Overview

A Salesforce Admin must first configure the component on the Salesforce side. Once done, end-users only need enable the email add-in, authenticate to Salesforce, and then click an email.

The Adobe Sign for Salesforce add-in allows a user to click any email within their email client, and produce a list of related agreements based on the email addresses involved in the email selected.

Users also have the ability to send new agreements, send reminders, or even cancel an agreement directly from their email client.

Enabling the email client

Each user must enable the Salesforce add-in to their email client. If both the desktop and web-based email clients are used, both need to be enabled within their respective environments.

Enable the add-in for OWA (web-based) clients

1. Log in to your 365 Outlook account and select the Mail option

2. Click the gear icon in the upper-right corner of the screen

3. Select the Manage integrations option to load the Add-ins for Outlook page

Manage Integrations

 

4. In the top left search box, type Salesforce and click the search icon

5. To the right of the Salesforce Lightning for Outlook option, click the button to turn the integration On

  • Once done, you should see Successfully added below the integration
365 Plugin

 

6. Close the Add-ins page

7. Click any email, and small Salesforce icon appears at the top of the email body

Outlook Email-marked

 

8. Click the Salesforce icon to open the add-in panel, exposing a Log in to Salesforce button

OWA Authentication

 

9. Click the Log in to Salesforce button

  • An authentication pop-up appears requesting your Salesforce credentials

10. Enter your Salesforce authentication credentials and click Log In

OWA Credentials

 

11. The pop-up refreshes to a confirmation window. Click Confirm to complete the integration.

OWA Confirmation

Once configured, you can open the Salesforce panel by clicking the Salesforce icon at the top of the email body.

Enable the email add-in for desktop Outlook clients

1. Open your desktop Outlook application

2. Click the Store icon to launch the Add-ins for Outlook page

Add in store

 

3. In the top left search box, type Salesforce and click the search icon

4. To the right of the Salesforce Lightning for Outlook option, click the button to turn the integration On

  • Once done, you should see Successfully added below the integration
  • A new View icon is added to your ribbon for the Salesforce Add-in
desktop Plugin

 

5. Close the Add-ins page

6. Click the Salesforce View Icon in the Outlook ribbon

MS Desktop Log in button

 

7. Click the Log in to Salesforce button.

  • A pop-up for your Salesforce credentials appears
MS Desk Credentials

8. Authenticate to Salesforce

  • The pop-up refreshes to request a confirmation

9. Click Confirm to complete the integration

desktop Confirmation

Once configured, you can open the Salesforce panel by clicking the Salesforce View icon in the Outlook ribbon.

Managing agreements in the add-in window

With the add-in enabled, you can click any email, and review the agreements that are related to the participants in the email thread.

註解:

The add-in includes agreements for all identified email addresses in the email. This includes all parties the email was sent to or CC'd to.

Clicking the Salesforce icon (either at the top of the email body, or in the Outlook ribbon) opens the add-in panel and expose the agreements.

Outlook SFDC Panel-marked-rebranded

 

At the top of the panel, the number of agreements found is indicated. e.g. Agreements (6)

Up to five agreements list by default, and if more are available, a View All link appears at the bottom of the list.  Clicking the View All link enables a scrolling window to review the full list of agreements.

View All Link-rebranded

The agreement list is sorted based on the agreement Status. The sorting order is:

  • Pre-Send / Draft
  • Out for Signature / Out for Approval / Waiting for Counter Signer / Approval
  • Approved / Signed
  • Cancelled / Declined / Expired

Within sections, agreements are sorted by the Date Sent with the most recent at the top.

Clicking the agreement name opens a new tab to Salesforce, and present the full agreement.


Available Actions

The add-in panel does more than just list the agreements. Using the menu driven interface allows you to create new agreements, and initiate the most common tasks.

The Send New Agreement button is conspicuous enough, but just to the right of the agreement name is an arrow that opens the menu list for additional actions.

Only menu items that are possible are available in the menu list. For example, a Draft status agreement only has Edit and Delete as options.

注意:

There are no “Are you sure?” challenges. Actions selected from the menu list execute immediately.

Outlook Menu items-rebranded

Send New Agreement

As you might expect, the Send New Agreement button opens Salesforce in a new tab, and start a new agreement.  The address of the email sender is automatically imported to the agreement template.

Configure the agreement as you normally would.

Clicking the Edit option in the menu list launches a new tab and opens the agreement in Salesforce.

The Delete option in the menu list completes two tasks:

  • Cancel the agreement in Adobe Sign
  • Deletes the Agreement record from Salesforce

The Sign option is only available when it is your turn to sign the agreement.

Clicking Sign opens the agreement for you to review and apply your signature.

Clicking Remind in the menu list immediately sends a reminder to the current signer.

The Cancel option in the menu list cancels the transaction in Adobe Sign and Salesforce.

Unlike Delete, the Salesforce record remains in the Salesforce agreement list with a “Cancelled” status

The View option opens a new window to view the current state of the agreement.

註解:

All menu driven options, that don’t move you to a Salesforce window, report the success of the action taken at the top of the agreement list

Outlook Action Confirmation-rebranded

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