Adobe Connect 9.8 Release Notes

Read on to understand the release dates, upgrade information, updates, improvements, and known issues in the Adobe Connect 9.8 release.


Adobe Connect is a market-leading web conferencing solution that enables corporations, schools, and government organizations worldwide to deliver rich collaboration, webinars, and e-learning experiences. For an overview of Adobe Connect, see

The Adobe Connect 9.8 release implements various improvement requests, continues replacing Flash in Connect Central Web application pages with HTML5, and resolves several bugs.

Release dates

Adobe Connect 9.8 rolls out in the following phases:  

Hosted services:

Starting April 23, 2018; check the migration schedule for your account here.

On-premise deployments:

Starting May 11, 2018 (for patch).

Starting Jun 13, 2018 (for full installer).

Managed services:

Contact your Adobe Connect Managed Services (ACMS) representative to schedule an update.

What's new in Adobe Connect 9.8

We did the following improvements in the release:

  • Added the new Select Speaker option in the Audio Setup wizard in Meeting and Flashless Diagnostic Test Page (Adobe Connect application for Windows only).
  • Added a user prompt to start the meeting audio conference when a user starts recording the meeting without turning on the audio conference.
  • Tomcat upgraded to version 8.0.50.
  • JRE upgraded to version 1.8.0_162.

For more information on the new features and enhancements in Adobe Connect 9.8, see What's New in Adobe Connect.


The re-designed HTML interfaces for audio provider and user manager could not make it to the final release.

System requirements

For on-premise deployments, support for Windows Server 2016 is added in this release.

For the latest system requirements, see the Adobe Connect Technical Specifications page.

Adobe Connect application 64-bit (beta release)

This update includes an optional new 64-bit beta version of the Adobe Connect application to join meetings. The current 32-bit versions of the Adobe Connect application will continue to work with the Adobe Connect 9.8 release. Adobe recommends to test the new beta version and share feedback.

Download the beta applications from the following locations:

  • Adobe Connect application for Windows (64-bit) (coming soon)

Upgrade paths for on-premise deployments

The following are the prerequisites before you can upgrade to this release using patch:

  • From Adobe Connect 8.x, upgrade to Adobe Connect 9, then update to Adobe Connect 9.7.5 before applying this patch.
  • From Adobe Connect 9.x, update to Adobe Connect 9.7.5 before applying this patch.

Upgrade path using full installer:

  • From Adobe Connect 8.x, upgrade to Adobe Connect 9 
  • From Adobe Connect 9.x

Issues resolved

A list of issues resolved in Adobe Connect 9.8 release.

Issue tracking number

Issue description


An Event's login screen in Adobe Connect in French, incorrectly displays the Login button as Nom d’utilisateur, which means Username (in French).


On the participant management screen for an Event, the ‘Show’ button is missing.


Users on a particular account (that on EMEA 1) do not receive the password reset email.


Discrepancy in the total number of participants in Seminar reports and By Sessions report.


AEM sidekick remains blank when editing an Event catalog.


The Manage Meeting Information button is not visible in a meeting for Group Membership with permission as Host.


The incorrect participant capacity is shown for the upcoming scheduled Seminar sessions.


When duplicating or renaming an Event template in Internet Explorer 11, the browser does not respond.


Arkadin UV CLIs in telephony-settings.xml are updated.


My Audio profile name cannot be edited when a user enters the name with the '&' (ampersand) character.


A potential vulnerability because of out-of-date libraries are in use.


A potential injection vulnerability.


A potential vulnerability where a filesystem path traversal sequence is allowed in user-controllable parameters.


Login fails with an error as ‘user suspended’ for a user when there are two users with the same email from different accounts, and the other user is suspended.


In a breakout session, the drawings and the annotations created on different pages of a PDF file appear on the first page of the file after the breakout session ends.


A potential vulnerability where an email address was present in JavaScript.


Users using Internet Explorer 11 cannot load the new Adobe Connect Central Home page in version 9.7.


Threshold email notifications are not sent with multiple email addresses.


Security warnings and errors occured when uploading a PPTX created in PowerPoint 2016. This affected the PPTX upload in the Share pod on Mac.


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