Install extensions | Animate

Use this article to learn how to work with extensions in Animate.

Extensions allow you to add new features and capabilities to several Adobe products, including Animate. Some of these capabilities include user interface components, ActionScript classes and libraries, and Help files.

Installing extensions available through add-ons

If you are a designer or a developer and you have the required extensions for Animate available at the Adobe Add-ons website as add-ons, follow these steps to acquire them:

  1. Launch the Adobe Creative Cloud desktop application and sign in with your Adobe ID.

  2. Ensure that File Sync is turned on under Assets > Files.

  3. Launch Animate and choose Window > Browse Add-ons.

  4. Click the add-on name that you want to acquire on the Adobe Add-ons page (you can also search by the add-on that you are looking for).

  5. Click Acquire/Install.

  6. Wait for the notification from the Adobe Creative Cloud desktop app regarding the add-on's installation.

Install ZXP extensions using Extension Install Utility

If you cannot install your extension using the Creative Cloud desktop app and you have zxp files, click here and follow the instructions to install it with an Extension Install Utility.

Install ZXP extensions using the command line


  1. Quit Animate if it is running.

  2. Download the ExManCmd command-line tool for Windows.

  3. Extract the .zip file to a location on your desktop, such as C:\Users\[username]\Desktop\ExManCmd_win.

  4. Copy and paste the extension (.zxp file) that you want to install to the same folder (C:\Users\[username]\Desktop\ExManCmd_win\) for convenience.

  5. Open the command prompt by choosing Start > All Programs > Accessories > Command Prompt.

  6. Type cd and provide the path to navigate to the extracted folder:

    cd C:\Users\[username]\Desktop\ExManCmd_win

  7. Once you are in the ExManCmd_win directory, type the following command in Command Prompt and press Enter:

    ExManCmd.exe /install "SampleCreateJSPlatform.zxp"

    Note: If the extension name contains spaces, specify them within quotes ("").

Mac OS

  1. Quit Animate if it is running.

  2. Download the ExManCmd command-line tool for Mac OS.

  3. Extract the .zip file to a location on your desktop: /Users/[username]/Desktop/.

  4. Copy and paste the extension (.zxp file) that you want to install to the folder in which ExManCmd is available: /Users/[username]/Desktop/Contents/MacOS/.

  5. Open Terminal by double-clicking its icon under Applications > Utilities > Terminal.

  6. Type cd and provide the path to go to the directory in which ExManCmd is available:

    cd /Users/[username]/Desktop/Contents/MacOS

  7. Once you are in the MacOS folder, type the following command and press Enter:

    ./ExManCmd ‐‐install "SampleCreateJSPlatform.zxp"

    Note: If the extension name contains spaces, specify them within quotes ("").

Note: You can refer to Extension Manager command-line basics to learn more about all the available commands and syntax. If you encounter any errors, refer to the error codes and their descriptions.

Extension developers: Distribute your extensions  

If you are a developer or producer of Animate add-ons, Adobe provides you the following alternatives to distribute your Animate add-ons:

  • Adobe recommends that you distribute your products through the Adobe Add-ons website. You can distribute add-ons publicly (free or paid) or privately (free to named users).
  • If you still want to sell extensions through your own websites or via other channels, you can build your own installer or provide instructions to your users on how to use the Extension Manager command line to install your extension. See Installing ZXP extensions using the command line for details.

Troubleshoot extension installation

You can occasionally experience difficulty while trying to install an extension. Several factors can disrupt or prevent a successful installation. Below is a list of possible issues and suggested solutions.

Successful installation but extensions are not loaded

When there is difference in system locale and Animate installed locale, extension files copied to system locale folder in preferences directory. If user gets successful installation message in creative cloud application or Manage Extension Utility but extensions are not loading in Animate, check the following location:

  • On Windows:  C:\Users\[username]\AppData\Local\Adobe\Animate 2019\
  • On Mac : /Users/[username]/Library/Application\ Support/Adobe/Animate 2019/

If it contains two locale folders then copy the contents of Commands and WindowSWF folder from system locale folder to App locale folder e.g. en_AU (system locale) , en_US (Animate locale)

  • Copy following folders (if exist)     
  • Copy the contents of en_AU\Configuration\Commands\ to en_US\Configuration\Commands\     
  • Copy the contents of en_AU\Configuration\WindowSWF\ to en_US\Configuration\WindowSWF
  • Start Animate and check extensions.

Corrupt download

An incomplete transfer can result in a corrupt install file, or a newer version of the extension could have been posted to the Exchange. Try downloading the extension again.

Incorrect platform

All extensions for Animate are ZXP files. However, most extensions have separate versions for Windows and Mac OS. Select the proper file for your operating system before downloading the extension.

Extension incompatibility

Make sure that the extension is designed to work on your platform. Some extensions are designed for only one operating system rather than for both. Note any requirements for the extension on the download page.

Extension problems

When there is trouble with a specific extension, users often post messages to each other and to the extension's developer. These problems are discussed in the Animate Exchange Extensions section of the Animate community . Before posting, become familiar with the general etiquette and procedures of using the community.

If you need assistance with a particular extension, most developers also post contact or support information along with their extensions.

Non-English versions of Animate 

Animate extensions can be created to work with localized languages. However, many developers have not localized their extensions and the extension can install in a non-localized folder. 

System conflicts

If you still have problems installing an extension, try to eliminate any system conflicts that can interfere with the Extension installer, such as shutting down all running applications and background processes that could be causing the conflict.

Adobe Extension Manager (End of Life)

Adobe Extension Manager has been phased out as a stand-alone product due to its integration with the Creative Cloud application. For more information about this change, read Extension Manager End of Life Notification.

Additional information

For general troubleshooting information about extensions, see Extension Help on the main Exchange page.

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