If you are using Adobe Captivate 9 or 9.0.421, and witnessing frequent crashes on starting the product or even while working with a feature, follow the steps below to fix the issues.
If you frequently encounter "Captivate not responding" pop-up messages, upgrade to Captivate 9.0.2.437.
Download build 437 from Captivate downloads or choose Help > Updates.
Delete Captivate preferences (Windows)
- Navigate to the folder where Captivate is installed on your computer
Note: On Windows, the default location is typically C:\Program Files\Adobe\Adobe Captivate 9 x64.
- Open the “Utils” folder.
- Double-click “CleanPreferencesWin.bat”
Delete Captivate preferences (MAC OS)
- Navigate to the folder where Captivate is installed on your computer
Note: On Mac, the default location is typically Applications > Adobe Captivate 9.
- Open the “Utils” folder.
- Double-click “CleanPreferencesMac”.
Log out of the current user account on the OS and then log back in using a new Administrator account.
Create a different account, log in to the new account, and then try to or run Adobe Captivate.
Refer to one of the following Microsoft Help pages for instructions on setting up a new local administrator account:
- Windows 10 - http://windows.microsoft.com/en-us/windows-10/create-a-local-user-account-in-windows-10
- Windows 8.1 - http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-8
- Windows 7 - http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-7
To isolate a damaged font installed, remove fonts from the Fonts folder and then add them in small groups.
Caution:
Perform the steps below with utmost care. Otherwise, Windows may fail to load.