Adobe Captivate crashes on launch

From the Apple menu, choose System Preferences. Click Users & Groups.

Click the padlock icon and enter your administrator name and password.

Click the plus sign near the lower-left corner of the window and choose a type of account from the New Account pop-up menu.

Enter a full name for the account (for example, type test). An account name is generated automatically.

Enter a password that you can remember (such as test) in the Password and Verify fields.

Enter an appropriate Password hint. A password hint helps you remember your password.

Click Create User.

Note: Make sure that you enable the option Allow user to administer this computer.

Click the padlock icon to prevent further changes and close Users & Groups.

• From the Apple menu, choose Log Out.
• Log in again using the newly created user account and try to install Adobe Captivate.

Choose Applications > Font Book.

Choose All Fonts in the Collection column.

Choose the top-most font in the Font column and press Cmd+A to select all the fonts.

Choose File > Validate Font.

Delete the damaged or duplicate font.

Choose Start > Settings > Control Panel and double-click the Fonts icon.

Choose all the fonts in the Fonts folder, except the fonts installed by Windows. Move the selected fonts to a temporary folder on the desktop.

Restart Windows.

If the problem occurs, it can be related to a font installed by Windows. If the problem doesn't occur, move a small group of fonts back into the Fonts folder, and then restart Windows.

Repeat the steps until Captivate no longer crashes.

Delete each problematic font from the hard disk and reinstall it. If a font continues to cause problems after you reinstall it, you may have to contact the font manufacturer for assistance.