Resolve "Error occurred while trying to uninstall Adobe apps."

Learn what to when you are unable to uninstall the previous version of a Creative Cloud app.

Issue

When you try to uninstall the previous version of a Creative Cloud app, the app is prevented from being uninstalled.

For Windows

You get the following error message when trying to uninstall the previous version of a Creative Cloud app from Control Panel > Programs and Features:

"An error occurred while trying to uninstall [App name]. It may have already been uninstalled. Would you like to remove [App name] from the Programs and Features list?"

Error screen when uninstalling a Creative Cloud app
An error occurred when trying to uninstall a Creative Cloud app

For macOS

This issue doesn't occur on macOS.

Solution

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