Open the Creative Cloud desktop app. (Select the icon in your Windows taskbar or the macOS menu bar.)
Learn what to when you are unable to uninstall the previous version of a Creative Cloud app.
Issue
When you try to uninstall the previous version of a Creative Cloud app, the app is prevented from being uninstalled.
For Windows
You get the following error message when trying to uninstall the previous version of a Creative Cloud app from Control Panel > Programs and Features:
"An error occurred while trying to uninstall [App name]. It may have already been uninstalled. Would you like to remove [App name] from the Programs and Features list?"
For macOS
This issue doesn't occur on macOS.