The supply and usage of non-genuine software is not authorized by Adobe and is not “OK.” In addition, non-genuine software can be a common source of malware and viruses. IDC estimates organizations that obtain or install an unlicensed software package or buy a computer with unlicensed software, face a one-in-three chance (29 percent) of encountering malware.
- If you have received a notification from Adobe indicating your software is not genuine, click the notification to learn more and discover options to purchase genuine Adobe software or contact customer support for more information.
- If someone else in your organization is responsible for software purchase (for example, your IT Administrator), you may want to check with them first.
- If you've received a notification when trying to install the software, Adobe may have blocked a serial number due to misuse. Click the notification for options to resolve.
How does Adobe help reduce the availability of non-genuine (also known as pirated) software and apps?
Adobe works proactively to prevent fraud at the source by monitoring fraud trends, blocking known issues, closing potential gaps, and prosecuting offending suppliers. We also continuously work to improve our fraud detection capabilities across the company to help prevent Adobe apps from being modified and resold without permission. We want our customers to fully enjoy the benefits of genuine Adobe apps and services. For more information on our fraud prevention efforts, visit https://www.adobe.com/trust/fraud-prevention.html.
Software piracy occurs when:
- software has been modified or hacked, and/or
- keys or accounts that are known to have been stolen are used, and/or
Software piracy can create inefficiencies for consumers and businesses while increasing potential exposure to security threats including malware and viruses.
Adobe cares and wants our customers to have the best experiences with Adobe software and apps. That’s why we work to develop programs to help ensure customers are educated, informed, and protected. Programs include:
- investigating and bringing action against resellers of non-genuine software,
- blocking serial numbers that have been obtained or generated illegally
- informing customers if Adobe detects that they have non-genuine software, both at installation and during product use, and offering options to resolve the issue.
Using non-genuine software poses a risk for individuals and organizations. Non-genuine software has frequently been modified, leading to issues such as:
- increased risk of exposure to viruses and malware that can compromise your data
- increased chances of the software not functioning correctly or failing completely
The Adobe Genuine Service periodically verifies whether installed Adobe apps are genuine or not, helping protect customers from security vulnerabilities and harmful malware that may be present in non-genuine apps. When Adobe apps are found to be not genuine, the service can inform customers through pop-up and in-app notifications. The notifications provide detailed information on how to resolve the issue. In an effort to block fraudulent activity and help safeguard the user's machine, Adobe may disable the non-genuine Adobe app. For more information on the AGS, visit: https://helpx.adobe.com/genuine/adobe-genuine-service.html.
We find that many customers are unaware that they have installed or purchased Adobe apps and services that are not genuine and may need additional information to address the situation. Therefore, we recommend that you continue to run AGS on your machine. However, if you decide to uninstall AGS, please follow the instructions provided here: https://helpx.adobe.com/genuine/uninstall-adobe-genuine-service.html.
Invalid serial numbers are serial numbers that have been blocked by Adobe due to misuse. When Adobe discovers this fraudulent behavior, the invalid serial numbers are deactivated. Customers may only realize that a serial number has been deactivated when they attempt to install or reinstall the software and should follow the instructions provided to address this issue.
About Adobe software notifications – notifications during product use
Adobe runs validation tests and notifies individuals and organizations that are using non-genuine Adobe apps. These tests check for software modifications and invalid licenses. If you or someone in your organization has received a notification from Adobe, this means that non-genuine software has been identified. Learn more at https://helpx.adobe.com/x-productkb/global/adobe-genuine-notifications.html.
Adobe runs validation checks that identify if installed Adobe software or apps are genuine or non-genuine. When non-genuine software or apps are found, the service can inform users through notifications, providing options to resolve the issue. In addition to notifications, customers may also see the validation process running in their Activity monitor (macOS) or Task manager (Windows).
You may have received an email notifying you that our Fraud Prevention specialists have detected fraudulent behavior concerning Adobe serial number(s) associated with the software your company may be using. A fraud impacted serial number is one that may have been copied, stolen, sold, or misused. Please respond to the email for further information.
In an effort to minimize disruption, Adobe will provide you with a new serial number to replace each impacted serial number. Each impacted serial number will then be deactivated to prevent continued misuse. Existing installations using impacted serial number(s) must be uninstalled and the new serial number(s) should be used for reinstallation and new installation.
You may have received emails notifying you that our Fraud Prevention specialists have detected fraudulent behavior concerning the Adobe serial number(s) associated with the software your company may be using. The impacted serial number(s) will be deactivated to prevent continued misuse. Existing installations using the impacted serial number(s) must be uninstalled. New serial number(s) will be provided and should be used for reinstallation and new installation.