Important: This document helps you fix Photoshop Elements installation issues with specific exit codes 6 or 7. If you are unsure of the exit/error code generated when installation failed, first see Fixing Photoshop Elements Installation errors.
Error DW046 is caused when a conflicting process interrupts the installation process.
- Use the error text to identify which process interfered with the installation process.
- Terminate the cause of the error.
- Restart the installation process.
Error DW023 is caused when the installation files are corrupt. Download the installation files again and retry installing the software.
The Adobe Creative Cloud (CC) Cleaner Tool helps resolve installation problems for several Adobe products, including Photoshop Elements and Adobe Premiere Elements. The tool removes installation records for prerelease installations of products and does not affect installations of previous versions of a product.
Follow these steps to use the Creative Cloud Cleaner Tool.
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Click the following link to download the Adobe Creative Cloud Cleaner Tool for Windows: AdobeCreativeCloudCleanerTool.exe.
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Follow the onscreen instructions:
- Choose your language: Type E for English or J for Japanese, and then press Enter.
- Review the Adobe End-User License Agreement: Type Y to accept or N to decline (if you decline, the script stops). Press Enter.
- Select the product you want to remove: Type the number that corresponds to the product name, and then press Enter.
- Type Y to confirm that you want to remove the product, and then press Enter.
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Click the link to download the Adobe Creative Cloud Cleaner Tool for Mac: AdobeCreativeCloudCleanerTool.dmg.
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Review the log file entries. If any of the entries indicate failure, contact us.
-
Review the log file entries. If any of the entries indicate failure, contact us.
The Adobe Creative Cloud (CC) Cleaner Tool helps resolve installation problems for several Adobe products, including Photoshop Elements and Adobe Premiere Elements. The tool removes installation records for prerelease installations of products and does not affect installations of previous versions of a product.
Follow these steps to use the Creative Cloud Cleaner Tool.
-
Click the following link to download the Adobe Creative Cloud Cleaner Tool for Windows: AdobeCreativeCloudCleanerTool.exe.
-
Follow the onscreen instructions:
- Choose your language: Type E for English or J for Japanese, and then press Enter.
- Review the Adobe End-User License Agreement: Type Y to accept or N to decline (if you decline, the script stops). Press Enter.
- Select the product you want to remove: Type the number that corresponds to the product name, and then press Enter.
- Type Y to confirm that you want to remove the product, and then press Enter.
-
Click the link to download the Adobe Creative Cloud Cleaner Tool for Mac: AdobeCreativeCloudCleanerTool.dmg.
-
Review the log file entries. If any of the entries indicate failure, contact us.
-
Review the log file entries. If any of the entries indicate failure, contact us.
If your exit/error code is not listed here:
If the troubleshooting information does not fix the problem and you cannot install Photoshop Elements or Premiere Elements, reach out to Adobe Support Community.