Error downloading or updating Creative Cloud apps

Find and resolve errors that appear when you download, install, or update Creative Cloud apps.

Error descriptions and solutions

Issue

When you try to download, install, or update a Creative Cloud application, you receive an error message.

Solution: Find your error type

The error message indicates a failure to complete the download. Find your error number and its recommended solution in the table below. Use the filter menu above to find your error more quickly.

If the error you received is not listed here, see the Network and connectivity troubleshooting section of this document.

Download errors

Type

Error

Solution

Download

-60

Download the trial version of the app you are trying to install. See Error -60 downloading products.

Download

49

The Installer was unable to access a critical file/directory, see Error 49 when downloading Creative Cloud applications.

Installation errors

Type

Error

Solution

Installation

Exit code 6

Installation

Exit code 7

Installation

Error code 43

Note:

For more installation and launch errors not listed in the table above, see Installation and launch log errors.

Update errors

You can check for available app updates in the Creative Cloud desktop app. Depending on your version of the Creative Cloud desktop app, do one of the following:

Click Updates in the Apps section on the left pane of the app.

Update CCD

Click the three vertical dots in the upper-right corner of the app, and then choose Check for App Updates from the menu.

Update Thor

Use the chart below to troubleshoot errors that occur when you try to update your apps.

Type

Error

Solution

Update

U43M1D200

The download is corrupted. Click Cancel, wait a few minutes, and try again.

Update

U43M1D204

The download is corrupted. Click Cancel, wait a few minutes, and try again. There is a file size mismatch between size specified in manifest and actual file.

Update

U43M1D205

The download is corrupted.
Click Cancel, wait a few minutes, and try again. File is not present on update server at specified location.

Update

U43M1D207

The download is corrupted. Click Cancel, wait a few minutes, and try again.
Signature of the downloaded file is invalid.

Update

U43M1D214

The download is corrupted. Click Cancel, wait a few minutes, and try again.

Update

U44M1P7

Note:

If you have prerelease versions of Creative Cloud or Creative Suite apps on your computer, they could be causing a conflict with new installations. The Adobe Creative Cloud Cleaner Tool removes prerelease installation records. See Use the Creative Cloud Cleaner Tool to solve installation problems.

Network and connectivity troubleshooting

Issue

When you try to download, install, or update a Creative Cloud app, you receive an error message that indicates you have network connectivity or stability issues.

Solution

If you are connected on a self-managed or home network, see the connectivity troubleshooting steps listed in Resolve connection errors.

If you have confirmed that you are not facing a configuration or software error, then you could be facing a quality-of-service issue when downloading large files. Try an alternate Internet connection:

  • Use a wired connection instead of a wireless connection.
  • Use a different Ethernet cable and port.
  • Download using a different Internet service provider.

Firewall configuration

Issue

Users have reported instances where software/hardware firewall settings caused download errors to occur. The most common error associated with this issue is error 205. Other errors could result due to the software/hardware firewall’s configuration.

Solution

If you are on a managed network, check with your network administrator, or see Adobe Creative Cloud Network Endpoints for information on how to configure your firewall to accommodate Creative Cloud downloads and services.

How to check your download logs

Your computer’s download logs contain detailed information regarding the exact cause of each download failure.

If you continue to experience download failures, you can review your download logs to find additional information regarding the causes of download failure.

Find the download logs in the following locations:

  • macOS: ~/Library/Logs/AdobeDownload/
  • Windows: %temp%\AdobeDownload\  (paste this into the Start > Search box to find the log)