Find instructions to resolve the video rendering issue in Photoshop.

Issue

When rendering videos in Photoshop on macOS, the progress bar stops at 50% and doesn't progress any further.

Caution:

Check to see if you have Avast anti-virus software running on your machine. It has been known to prevent video rendering in Photoshop. If you are not running Avast and still facing the video rendering issue in Photoshop, follow the workaround instructions below.

Product versions affected

Photoshop CC 19.x

Operating system

macOS

Workaround

Adobe is investigating this issue.

  1. Go to the macOS Finder menu.

  2. Hold down the Option key and select Go > Library.

  3. Navigate to: /Library/Preferences/Adobe/amecommand

  4. If this folder is present, open every subfolder in that location and check for a file called Trace Database.txt. If this file is present and it is empty, delete it. 

    Note:

    Even if you find Trace Database.txt in one subfolder, continue to check all the subfolders for it. Ensure that you delete all instances of Trace Database.txt that are found to be empty.

  5. Now navigate to: /Library/Preferences/Adobe/dynamiclinkmediaserver

    Repeat instructions in Step 4 above.

  6. Close all Adobe applications.

  7. Restart Photoshop.

Note:

If the video rendering issue occurs again, repeat the workaround steps.

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