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Frame.io for Adobe Creative Cloud | Frequently asked questions

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  1. Adobe Premiere Pro User Guide
  2. Beta releases
    1. Beta Program Overview
    2. Premiere Pro Beta Home
    3. Beta features
      1. Enhance Speech
      2. Enhance Speech FAQs
      3. Filler Words in Text-Based Editing
      4. Effects Manager
      5. Color Settings
      6. Audio Auto-Tagging
      7. Recovery Mode
      8. SRT Support
  3. Getting started
    1. Get started with Adobe Premiere Pro
    2. What's new in Premiere Pro
    3. Best practices for updating Premiere Pro
    4. Keyboard shortcuts in Premiere Pro
    5. Accessibility in Premiere Pro
    6. Frequently asked questions
    7. Release notes
  4. Hardware and operating system requirements
    1. Hardware recommendations
    2. System requirements
    3. GPU and GPU Driver requirements
    4. GPU Accelerated Rendering & Hardware Encoding/Decoding
  5. Creating projects
    1. Start a new project
    2. Open projects
    3. Move and delete projects
    4. Work with multiple open projects
    5. Work with Project Shortcuts
    6. Backward compatibility of Premiere Pro projects
    7. Open and edit Premiere Rush projects in Premiere Pro
    8. Best Practices: Create your own project templates
  6. Workspaces and workflows
    1. Workspaces
    2. Import and export FAQs
    3. Working with Panels
    4. Windows touch and gesture controls
    5. Use Premiere Pro in a dual-monitor setup
  7. Frame.io
    1. Install and activate Frame.io
    2. Use Frame.io with Premiere Pro and After Effects
    3. Integrate Adobe Workfront and Frame.io
    4. Frequently asked questions
  8. Capturing and importing
    1. Importing
      1. Transfer files
      2. Importing still images
      3. Importing digital audio
    2. Importing from Avid or Final Cut
      1. Importing AAF project files from Avid Media Composer
      2. Importing XML project files from Final Cut Pro 7 and Final Cut Pro X
    3. File formats
      1. Supported file formats
      2. Support for Blackmagic RAW
    4. Digitizing analog video
    5. Working with timecode
  9. Editing
    1. Edit video
    2. Sequences
      1. Create and change sequences
      2. Set In and Out points in the Source Monitor
      3. Add clips to sequences
      4. Rearrange and move clips
      5. Find, select, and group clips in a sequence
      6. Remove clips from a sequence
      7. Change sequence settings
      8. Edit from sequences loaded into the Source Monitor
      9. Simplify sequences
      10. Rendering and previewing sequences
      11. Working with markers
      12. Source patching and track targeting
      13. Scene edit detection
    3. Cut and trim clips
      1. Split or cut clips
      2. Trim clips
      3. Edit in Trim mode
      4. Perform J cuts and L cuts
      5. Create and play clips
      6. Adjust Trimming and Playback preferences
    4. Video
      1. Synchronizing audio and video with Merge Clips
      2. Render and replace media
      3. Undo, history, and events
      4. Freeze and hold frames
      5. Working with aspect ratios
    5. Audio
      1. Overview of audio in Premiere Pro
      2. Edit audio clips in the Source Monitor
      3. Audio Track Mixer
      4. Adjusting volume levels
      5. Edit, repair, and improve audio using Essential Sound panel
      6. Automatically duck audio
      7. Remix audio
      8. Monitor clip volume and pan using Audio Clip Mixer
      9. Audio balancing and panning
      10. Advanced Audio - Submixes, downmixing, and routing
      11. Audio effects and transitions
      12. Working with audio transitions
      13. Apply effects to audio
      14. Measure audio using the Loudness Radar effect
      15. Recording audio mixes
      16. Editing audio in the timeline
      17. Audio channel mapping in Premiere Pro
      18. Use Adobe Stock audio in Premiere Pro
    6. Text-Based Editing
      1. Text-Based Editing
      2. Text-Based Editing FAQs
    7. Advanced editing
      1. Multi-camera editing workflow
      2. Set up and use Head Mounted Display for immersive video in Premiere Pro
      3. Editing VR
    8. Best Practices
      1. Best Practices: Mix audio faster
      2. Best Practices: Editing efficiently
      3. Editing workflows for feature films
  10. Video Effects and Transitions
    1. Overview of video effects and transitions
    2. Effects
      1. Types of effects in Premiere Pro
      2. Apply and remove effects
      3. Effect presets
      4. Metadata effect in Premiere Pro
      5. Automatically reframe video for different social media channels
      6. Color correction effects
      7. Change duration and speed of clips
      8. Adjustment Layers
      9. Stabilize footage
    3. Transitions
      1. Applying transitions in Premiere Pro
      2. Modifying and customizing transitions
      3. Morph Cut
  11. Titles, Graphics, and Captions    
    1. Overview of the Essential Graphics panel
    2. Titles
      1. Create a title
    3. Graphics
      1. Create a shape
      2. Draw with the Pen tool
      3. Align and distribute objects
      4. Change the appearance of text and shapes
      5. Apply gradients
      6. Add Responsive Design features to your graphics
      7. Install and use Motion Graphics templates
      8. Replace images or videos in Motion Graphics templates
      9. Use data-driven Motion Graphics templates
    4. Captions
      1. Speech to Text
      2. Download language packs for transcription
      3. Working with captions
      4. Check spelling and Find and Replace
      5. Export text
      6. Speech to Text FAQs
    5. Best Practices: Faster graphics workflows
    6. Retiring the Legacy Titler FAQs
    7. Upgrade Legacy titles to Source Graphics
  12. Animation and Keyframing
    1. Adding, navigating, and setting keyframes
    2. Animating effects
    3. Use Motion effect to edit and animate clips
    4. Optimize keyframe automation
    5. Moving and copying keyframes
    6. Viewing and adjusting effects and keyframes
  13. Compositing
    1. Compositing, alpha channels, and adjusting clip opacity
    2. Masking and tracking
    3. Blending modes
  14. Color Correction and Grading
    1. Overview: Color workflows in Premiere Pro
    2. Auto Color
    3. Get creative with color using Lumetri looks
    4. Adjust color using RGB and Hue Saturation Curves
    5. Correct and match colors between shots
    6. Using HSL Secondary controls in the Lumetri Color panel
    7. Create vignettes
    8. Looks and LUTs
    9. Lumetri scopes
    10. Display Color Management
    11. Timeline tone mapping
    12. HDR for broadcasters
    13. Enable DirectX HDR support
  15. Exporting media
    1. Export video
    2. Export Preset Manager
    3. Workflow and overview for exporting
    4. Quick export
    5. Exporting for the Web and mobile devices
    6. Export a still image
    7. Exporting projects for other applications
    8. Exporting OMF files for Pro Tools
    9. Export to Panasonic P2 format
    10. Export settings
      1. Export settings reference
      2. Basic Video Settings
      3. Encoding Settings
    11. Best Practices: Export faster
  16. Collaborative editing
    1. Collaboration in Premiere Pro
    2. Get started with collaborative video editing
    3. Create Team Projects
    4. Add and manage media in Team Projects
    5. Invite and manage collaborators
    6. Share and manage changes with collaborators
    7. View auto saves and versions of Team Projects
    8. Manage Team Projects
    9. Linked Team Projects
    10. Frequently asked questions
  17. Long form and Episodic workflows
    1. Long Form and Episodic Workflow Guide
    2. Using Productions
    3. How clips work across projects in a Production
    4. Best Practices: Working with Productions
  18. Working with other Adobe applications
    1. After Effects and Photoshop
    2. Dynamic Link
    3. Audition
    4. Prelude
  19. Organizing and Managing Assets
    1. Working in the Project panel
    2. Organize assets in the Project panel
    3. Playing assets
    4. Search assets
    5. Creative Cloud Libraries
    6. Sync Settings in Premiere Pro
    7. Consolidate, transcode, and archive projects
    8. Managing metadata
    9. Best Practices
      1. Best Practices: Learning from broadcast production
      2. Best Practices: Working with native formats
  20. Improving Performance and Troubleshooting
    1. Set preferences
    2. Reset and restore preferences
    3. Working with Proxies
      1. Proxy overview
      2. Ingest and Proxy Workflow
    4. Check if your system is compatible with Premiere Pro
    5. Premiere Pro for Apple silicon
    6. Eliminate flicker
    7. Interlacing and field order
    8. Smart rendering
    9. Control surface support
    10. Best Practices: Working with native formats
    11. Knowledge Base
      1. Known issues
      2. Fixed issues
      3. Fix Premiere Pro crash issues
      4. Unable to migrate settings after updating Premiere Pro
      5. Green and pink video in Premiere Pro or Premiere Rush
      6. How do I manage the Media Cache in Premiere Pro?
      7. Fix errors when rendering or exporting
      8. Troubleshoot issues related to playback and performance in Premiere Pro
  21. Extensions and plugins
    1. Installing plugins and extensions in Premiere Pro
    2. Latest plugins from third-party developers
  22. Video and audio streaming
    1. Secure Reliable Transport (SRT)
  23. Monitoring Assets and Offline Media
    1. Monitoring assets
      1. Using the Source Monitor and Program Monitor
      2. Using the Reference Monitor
    2. Offline media
      1. Working with offline clips
      2. Creating clips for offline editing
      3. Relinking offline media

Find answers to questions about Frame.io for Creative Cloud.

Plans

What plans are available for Creative Cloud customers?

Frame.io offers various customer plans depending on their business needs; options range from Free to Enterprise. You can find more information about those plans here.

When signing up with Adobe credentials, Creative Cloud customers unlock an enhanced free plan that includes 100GB of dedicated Frame.io cloud storage, the ability to work on up to 5 different projects with another user, and Camera to Cloud.

Note: K-12 and Higher Education institutions are excluded from this offer.

Customers can easily add more collaboration and security features, users, and storage by upgrading to a paid plan in the Frame.io app.

Where do I get information about Frame.io for Teams and Enterprise?

For information about Frame.io for Teams and Enterprise, contact your sales representative now.

Accounts and Billing

Am I charged when I sign in to Frame.io with my Adobe ID?

The first time you sign in to Frame.io using your Adobe ID, you'll start a 30-day free trial of the Frame.io Team plan. At the end of the 30-day Frame.io Team plan trial, you’ll continue to receive the enhanced free Frame.io plan with 100GB of Frame.io cloud storage, 5 projects, and Camera to Cloud.

You can always upgrade to a paid Frame.io plan (Here is more information on Frame.io plans).

If I decide to purchase the Frame.io Team plan, is billing linked to my Adobe subscription?

No, at this time Frame.io billing is separate from Adobe Creative Cloud billing. You must purchase Frame.io Pro, Team, or Enterprise plans separate from Creative Cloud.

I already created a free Frame.io account with my Adobe ID. How do I get the enhanced free Frame.io plan?

To create a new Frame.io account with your Adobe ID, you must first change your existing Frame.io primary email address.

  1. Change the email address in your existing Frame.io account so it is no longer the same email address as your Adobe ID. 
  2. Once the email address associated with your Adobe ID is no longer connected to the existing account, you can log in to Frame.io by selecting the Continue with Adobe ID button to activate Frame.io for Creative Cloud. 
Note:

Be sure to download any assets you like to keep from your original account before making the change. If you would like assistance, contact Frame.io support.

Getting started

How do I begin using Frame.io?

As a Creative Cloud subscriber, you can sign in to  Frame.io using your Adobe ID (Locate your Adobe ID here). Sign in directly through the Frame.io panel built into the latest versions of Premiere Pro and After Effects (Update your app). You may also log in directly through the Frame.io website.

If you are a Creative Cloud Teams or Enterprise member, your administrator should set up or enable the Frame.io account first and then invite you and your group members to the account to maximize your collaboration. For more information, see Frame.io and Creative Cloud for teams and enterprise plans.

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