How to handle the Preferences folder read-only error in DVA applications
On rare occasions, you may face any of the following issues:
- Premiere Pro or After Effects stops responding.
- Premiere Pro or After Effects seems to intermittently slow down.
- An error message is displayed about the Preferences folder being read-only.
- Premiere Pro or After Effects crashes while launching or opening.
- Premiere Pro or After Effects crashes while accessing files on your computer, such as during import or export.
Manually set the Preferences folder attributes to read-write. Follow the instructions to give read and write permissions to Adobe folders.
- C:\Program Files\Adobe
- C:\Program Files (x86)\Adobe
- C:\Users\<user>\AppData\Roaming\Adobe\Premiere Pro\<version number> - for Premiere Pro.
- C:\Users\<user>\AppData\Roaming\Adobe\After Effects\<version number> - for After Effects.
- Click the Lock icon at the bottom of the window.
- Provide your user credentials when prompted.
- Click the + button to add your user account.
- Click your user account and choose Select.
- Change the Privilege on your user account to Read & Write by clicking Read only, and changing it to Read & Write.
- Click the Lock icon to save the changes.