Use two-step verification to secure your account

Keep your account secure with a sign-in code in addition to your password.

To strengthen the security of your account, you can set up two-step verification. Once you set it up, a verification code is required to sign in to your Adobe account before you enter your Adobe account password. You can choose to receive this code on the Adobe Account Access app, your email address, or mobile phone.

How to verify your account with two-step verification

If you selected email as your default method of verification, the verification code is sent to your email. After entering your email address in the sign-in screen, you are prompted to select a method of authentication.

  1. Select the arrow next to the option Email code to [your email address].

    The sign-in code is sent to the email address associated with your email account. 

    Select a way to receive the verification code

  2. Check your email, and enter the sign-in code in the two-step verification window. Then, select Verify Code.

    Enter code and click Verify code

    The sign-in screen appears. 

  3. Once the code is verified, enter your password on the next screen to sign in to your Adobe account.

After entering your email address, you are prompted to enter a sign-in code sent to your mobile phone number. 

Check your mobile phone, and enter the sign-in code in the two-step verification window. Then, select Verify Code

Two-Step Verification screen

Once the code is verified, enter your password on the next screen to sign in to your Adobe account. 

How to verify your account using an authenticator app

You are prompted to approve the sign-in through a notification. 

Adobe Account Access notification

You are prompted to approve the sign-in through a notification. 

Adobe Authenticator notification

To approve the sign-in, tap Approve. Enter your password on the next screen to sign in to your Adobe account.

Alternatively, you can enter the verification code generated by Adobe Authenticator in the sign-in prompt. 

  1. After you enter your Adobe email address, you are prompted to enter the sign-in code from your authenticator app.

    To view the code, open your authenticator app.

    Sign-in code from authenticator app
    Sign-in code from authenticator app

  2. Enter the code for your account. Then, select Verify Code.

  3. Once the code is verified, enter your password on the next screen to sign in to your Adobe account. 

How to use two-step verification for older products

Some older products do not support email or mobile phone-based two-step verification. To use two-step verification for these products, you must use an authenticator app such as Adobe Authenticator or Google authenticator .

Once you have set up two-step verification, sign in as follows:

  • In the Email address field, enter your Adobe ID.
  • In the Password field, enter your password, followed by a colon (:) and the code from the authenticator app. For example, if your password is abcdef and the code generated by the authenticator app is 667788, enter  abcdef :667788 in the Password field, as shown in the image below.
Example user name and password: Two-step verification for older products
Example user name and password: Two-step verification for older products

Having issues with two-step verification? 

  • If you did not get the code, wait for some time as it can take a few minutes for the code to be delivered.
  • If you chose to get the code through email, check your spam or bulk folders for a message from account-noreply@adobe.com.

If you still do not receive the code, select Use another method to receive the code to generate the code again through another method.

Use another method to receive the code

On the screen on which you enter the code, select Don’t ask me again. You are not prompted again to enter a code on the device.

Even if you haven't activated two-step verification, you could be prompted to authenticate your account through a code sent to your email address or phone number. This authentication happens after sign-in attempts that do not conform to patterns of your normal usage, and helps keep your account secure.

To confirm that the sign-in is being done by you, and not someone else, enter the code sent to your email address or phone number.

A CAPTCHA (for Completely Automated Public Turing test to tell Computers and Humans Apart) verifies that the sign-in is from a human and not from an automated computer program (bot). A CAPTCHA displays a challenge that humans can solve but computer programs cannot. For example, you could be shown several images and asked to select the images that have a vehicle in them. The CAPTCHA is displayed before you can sign in to your account.

The CAPTCHA on the sign-in and the sign-up pages uses the reCAPTCHA service from Google. 

Note:

To view the browser requirements for reCAPTCHA and to troubleshoot any issues, see this article on the Google website. 

With two-step verification enabled, Adobe always collects a code from you before verifying your password. This helps keep your account safe, and prevents attackers from guessing your password.

If you received a code you didn’t request, it means someone tried to sign in to your account. Because they don't have the code, they can't get to the password screen and complete the sign-in. But as an extra precaution, you can change your password.

You need to deactivate the authenticator app by signing in to your account. To sign in, you need to have set up more than one method of authentication. If you cannot access your authenticator app for some reason, you can get the code on your phone or primary email.

  1. In the Two-step verification section, disable Adobe Authenticator.

    Two-step verification section

  2. Select Remove to deactivate Adobe Authenticator as a method of two-step verification.

    Remove Adobe Authenticator

    Once deactivated, you receive an onscreen message and an email, confirming that Adobe Authenticator has been deactivated. 

Yes, you can. However, you need to have set up more than one method of authentication. Follow these steps:

  1. On the authentication screen, select either Select another way to sign in or Use another method to receive the code.

    Enter code

    Use another method to sign in

  2. Then choose the option Text code to or Email code to.

    Text or email code
    Enter sign-in code

  3. Enter the code you get on your email or text message on the next screen to verify it.

  4. Once the code is verified, enter your Adobe password on the next screen to sign in to your Adobe account. 

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