To strengthen the security of your account, you can set up 2-Step Verification (also known as 2-Factor Authentication or 2FA) as explained in Use 2-Step Verification to strengthen account security. Once you set up 2-Step Verification, you are required to enter a verification code in addition to your Adobe ID password. You can receive the verification code on your mobile number or on your email address. You can also set up an authenticator app, such as Google Authenticator, to generate a verification code.
Even if you haven't activated 2-Step verification, Adobe can require more verification for sign-in attempts that do not conform to patterns of your normal usage. For example, if there is a sign-in attempt from a browser or a device that you have not used before, more verification can be required to ensure that only you can access your account.
After logging in with your Adobe ID password, you are prompted to enter a sign-in code sent to your mobile phone number.
Check your mobile phone, and enter the sign-in code. Then, click Verify.
- If you did not get the code, wait for some time as it can take a few minutes for the code to be delivered.
- If you chose to get the code through email, check your spam or bulk folders for a message from firstname.lastname@example.org.
If you still do not receive the code, select Choose another way to sign in to generate the code again.
I use this device regularly. How do I ensure that I am not asked for verification again when I use this device?
In the screen in which you enter the code, select Don’t ask me again. You are not prompted again to enter a code on the device.
Even if you haven't activated 2-Step Verification, you could be prompted to authenticate your account through a code sent to your email address or phone number. This authentication happens after sign-in attempts that do not conform to patterns of your normal usage, and helps keep your account secure.
To confirm that the sign-in is being done by you--and not someone else--enter the code sent to your email address or phone number.
A CAPTCHA (for Completely Automated Public Turing test to tell Computers and Humans Apart) verifies that the sign-in is from a human and not from an automated computer program (bot). A CAPTCHA displays a challenge that humans can solve but computer programs cannot. For example, you could be shown several images and asked to select the images that have a vehicle in them. The CAPTCHA is displayed before you can sign in to your account.
The CAPTCHA on the sign-in and the sign-up pages uses the reCAPTCHA service from Google.
To view the browser requirements for reCAPTCHA and to troubleshoot any issues, see this article on the Google website.
I did not attempt to log in to an Adobe application, but received an email or a text message prompting me to enter a code
It could have been a suspicious log-in attempt. To keep your account secure, reset your password.
Contact us by visiting the Adobe Customer Care page.
If you cannot access your authenticator app (for example, you do not have access to the device on which you downloaded the app, or the app was uninstalled from the device), follow these steps:
You have successfully uninstalled the authenticator app from your account. To reinstall the app, follow the steps explained in Authenticate via Time-based One-Time Password algorithm (TOTP).