To strengthen the security of your account, you can set up 2-step verification (also known as 2-factor authentication or 2FA) as explained in Use 2-step verification to strengthen account security. Once you set up 2-step verification, you are required to enter a verification code in addition to your Adobe ID password. You can receive the verification code on your mobile number or at your email address. You can also set up an authenticator app, such as Adobe Authenticator or Google Authenticator, to generate a verification code.
You can enter the code using your phone number, your email address, or an authenticator app such as Adobe Authenticator.
Enter verification code using your mobile phone number
Enter verification code using your email address
If you are using Adobe Authenticator
Alternatively, you can enter the verification code generated by Adobe Authenticator in the sign-in prompt.
If you are using another app such as Google Authenticator
Some older products do not support code-based 2-step verification. That is, you can't use a verification code sent to your mobile phone or email address. To use 2-step verification for these products, you must use an authenticator app such as Adobe Authenticator or Google
Once you have set up 2-step verification, sign in as follows:
- In the Email address field, enter your Adobe ID.
- In the Password field, enter your password, followed by a colon (:) and the code from the authenticator app. For example, if your password is
abcdefand the code generated by the authenticator app is 667788, enter abcdef:667788 in the Password field, as shown in the image below.
I did not receive the code for verification
- If you did not get the code, wait for some time as it can take a few minutes for the code to be delivered.
- If you chose to get the code through email, check your spam or bulk folders for a message from email@example.com.
If you still do not receive the code, select Choose another way to sign in to generate the code again.
I use this device regularly. How do I ensure that I am not asked for verification again when I use this device?
I haven't activated 2-step verification. Why am I being prompted for additional verification?
Even if you haven't activated 2-step verification, you could be prompted to authenticate your account through a code sent to your email address or phone number. This authentication happens after sign-in attempts that do not conform to patterns of your normal usage, and helps keep your account secure.
To confirm that the sign-in is being done by you--and not someone else--enter the code sent to your email address or phone number.
Why am I seeing a CAPTCHA or another challenge on sign-in or sign-up pages?
A CAPTCHA (for Completely Automated Public Turing test to tell Computers and Humans Apart) verifies that the sign-in is from a human and not from an automated computer program (bot). A CAPTCHA displays a challenge that humans can solve but computer programs cannot. For example, you could be shown several images and asked to select the images that have a vehicle in them. The CAPTCHA is displayed before you can sign in to your account.
The CAPTCHA on the sign-in and the sign-up pages uses the reCAPTCHA service from Google.
To view the browser requirements for reCAPTCHA and to troubleshoot any issues, see this article on the Google website.
I did not attempt to log in to an Adobe application, but received an email or a text message prompting me to enter a code.
What should I do if I cannot access my authenticator app anymore?
If you cannot access your authenticator app (for example, you do not have access to the device on which you downloaded the app, or the app was uninstalled from the device), follow these steps:
You have successfully uninstalled the authenticator app from your account. To reinstall the app, follow the steps explained in Authenticate via Time-based One-Time Password algorithm (TOTP).