Get instructions on entering a sign-in code in addition to your Adobe ID password while signing in to your account.

To strengthen the security of your account, you can set up 2-step verification (also known as 2-factor authentication or 2FA) as explained in Use 2-step verification to strengthen account security. Once you set up 2-step verification, you are required to enter a verification code in addition to your Adobe ID password. You can receive the verification code on your mobile number or at your email address. You can also set up an authenticator app, such as Adobe Authenticator or Google Authenticator, to generate a verification code.

Enter verification code

You can enter the code using your phone number, your email address, or an authenticator app such as Adobe Authenticator

Enter verification code using your mobile phone number

After logging in with your Adobe ID password, you are prompted to enter a sign-in code sent to your mobile phone number. 

Check your mobile phone, and enter the sign-in code. Then, click Verify

2-Step Verification screen

You are signed in to your Adobe ID account. 

Enter verification code using your email address

If you want to receive the verification code on your email address, do the following:

  1. In the 2-Step verification screen, click Choose another way to sign in

    Click Start over
  2. In the Verify your identity screen, select Email me a sign-in code, and then click Email me the sign-in code.

    The sign-in code is sent to the email address associated with your email account. 

    Select "Email me a sign-in code"
  3. Check your email, and enter the sign-in code. Then, click Verify.

    Enter code and click Verify

    You are signed in to your Adobe ID account. 

Use an authenticator app

If you are using Adobe Authenticator

You are prompted to approve the sign-in through a notification. 

Adobe Authenticator notification

To approve the sign-in, tap Approve

Alternatively, you can enter the verification code generated by Adobe Authenticator in the sign-in prompt. 

If you are using another app such as Google Authenticator

  1. After you sign in using your Adobe ID and password, you are prompted to enter the sign-in code from your authenticator app.

    To view the code, launch your authenticator app.

    Sign-in code from authenticator app
    Sign-in code from authenticator app
  2. Enter the code for your Adobe ID account. Then, click Verify.

    OTP to sign in
    OTP to sign in
  3. Once you are authenticated, you are redirected to your account settings page.

Use 2-step verification for older products

Some older products do not support code-based 2-step verification. That is, you can't use a verification code sent to your mobile phone or email address. To use 2-step verification for these products, you must use an authenticator app such as Adobe Authenticator or Google authenticator. For more information on authenticator apps, see Authenticate via Time-based One-Time Password algorithm (TOTP).

Once you have set up 2-step verification, sign in as follows:

  • In the Email address field, enter your Adobe ID.
  • In the Password field, enter your password, followed by a colon (:) and the code from the authenticator app. For example, if your password is abcdef and the code generated by the authenticator app is 667788, enter abcdef:667788 in the Password field, as shown in the image below.
Example user name and password: 2-Step Verification for older products
Example user name and password: 2-step verification for older products

Troubleshoot issues with 2-step verification

I did not receive the code for verification

  • If you did not get the code, wait for some time as it can take a few minutes for the code to be delivered.
  • If you chose to get the code through email, check your spam or bulk folders for a message from account-noreply@adobe.com.

If you still do not receive the code, select Choose another way to sign in to generate the code again.

2-Step Verification: generate the code again
2-Step Verification: generate the code again

I use this device regularly. How do I ensure that I am not asked for verification again when I use this device?

In the screen in which you enter the code, select Don’t ask me again. You are not prompted again to enter a code on the device.

I haven't activated 2-step verification. Why am I being prompted for additional verification?

Even if you haven't activated 2-step verification, you could be prompted to authenticate your account through a code sent to your email address or phone number. This authentication happens after sign-in attempts that do not conform to patterns of your normal usage, and helps keep your account secure.

To confirm that the sign-in is being done by you--and not someone else--enter the code sent to your email address or phone number.

Why am I seeing a CAPTCHA or another challenge on sign-in or sign-up pages?

A CAPTCHA (for Completely Automated Public Turing test to tell Computers and Humans Apart) verifies that the sign-in is from a human and not from an automated computer program (bot). A CAPTCHA displays a challenge that humans can solve but computer programs cannot. For example, you could be shown several images and asked to select the images that have a vehicle in them. The CAPTCHA is displayed before you can sign in to your account.

The CAPTCHA on the sign-in and the sign-up pages uses the reCAPTCHA service from Google. 

Note:

To view the browser requirements for reCAPTCHA and to troubleshoot any issues, see this article on the Google website. 

I did not attempt to log in to an Adobe application, but received an email or a text message prompting me to enter a code.

It could have been a suspicious log-in attempt.  To keep your account secure, reset your password.

What should I do if I cannot access my authenticator app anymore?

If you cannot access your authenticator app (for example, you do not have access to the device on which you downloaded the app, or the app was uninstalled from the device), follow these steps:

  1. Sign in with a code sent to your mobile phone or email, as explained in Can I sign in with a code sent to my mobile phone or email even if I have set up TOTP?

  2. In the navigation toolbar on the top, click Profile.

  3. In the left pane, click Password and security.

    Click Password and security
  4. in the Two-Step Verification section, click Activate

    Activate two-step verification
  5. If you have already installed the authenticator app, remove the app. To remove the app, click Deactivate.

    Deactivate authenticator app
  6. On the confirmation pop-up message, click Deactivate.

    Confirm deactivation of authenticator app

    You have successfully uninstalled the authenticator app from your account. To reinstall the app, follow the steps explained in Authenticate via Time-based One-Time Password algorithm (TOTP).

Can I sign in with a code sent to my mobile phone or email even if I have set up TOTP?

Yes, you can. Follow these steps:

  1. In the 2-Step verification sign-in screen, click Choose another way to sign in.

    Choose another way to sign in
    Choose another way to sign in
  2. Then choose the option Text me a sign-in code or Email me a sign-in code.

    Enter sign in code
    Enter sign-in code

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy