Solve Adobe account sign-in issues

Last updated on 2021-04-27

Find simple solutions to common Adobe account sign-in issues.

How to fix common sign-in issues

Learn about some simple solutions to fix the most common sign-in issues.

HAVE YOU TRIED A DIFFERENT EMAIL ADDRESS?

If you have multiple email accounts or changed your email address since you originally purchased, try using your other or previous email address.

Please use the same email address to keep all your Adobe plans and products associated with a single account.

ARE THE CAPS LOCK AND NUM LOCK KEYS OFF?

To avoid typing an incorrect user name or password, make sure that the Caps Lock and Num Lock keys are off. Then retype your email and password.

HAVE YOU TRIED USING A DIFFERENT BROWSER?

Try signing in using a different browser. If cookies are disabled, enable cookies, and clear your browser’s cookies and cache. (See your browser’s documentation for instructions.)

ARE YOU TRYING TO SIGN IN WITH YOUR FACEBOOK, GOOGLE, OR APPLE ACCOUNT?

Resolve errors signing in with Facebook, Google, or Apple

To resolve errors that occur when you sign in with your Facebook, Google, or Apple account, see Resolve errors related to Adobe account sign-in with Facebook, Google, or Apple.

ARE YOU NOT ABLE TO SIGN IN TO CREATIVE CLOUD DESKTOP APP?

If you can't sign in to your Creative Cloud desktop app, see Troubleshoot Creative Cloud activation errors.

CANNOT FIND YOUR VERIFICATION CODE?

Did not receive your verification code? Check your email spam folder or wait a few minutes before requesting a new code again.

If you need further assistance, see Troubleshoot issues with two-step verification.

Did you forget your password?

Learn what to do when you forget your password.

Forgot your password? Try resetting your password. If you get the error, “The provided email address could not be matched to an account on file,” try a different email address. To learn how to reset a forgotten password or change your existing password, see Reset or change your Adobe password.

What to do if you can't access the email address associated with your Adobe account?

If you can't reset your password because you no longer have access to your old email account, try the following:

Remember your Adobe password? If you know your password, sign in to your Adobe account and change your email address.

Don't remember your Adobe password? If you don’t know your password, we can help. Select the Chat icon on the right and then select "Need help signing in?" at the bottom.

Typo in email address? If you made a typing error while creating your Adobe ID, reach out to us by selecting the Chat icon on the right and then select "Need help signing in?" at the bottom.