The following content applies to NA, APAC, and EMEA geos only.
There are several instances in which you will receive an e-mail from Adobe. For example:
- You request that Adobe e-mail your membership password to you.
- You make a purchase on the Adobe Store or another Adobe eCommerce system.
- You create a case in the Adobe Support Portal.
- You convert a PDF using Create Adobe PDF Online.
- A hosted service on Adobe.com requires you to verify your e-mail address.
Search your junk or bulk e-mail folders for the e-mail from Adobe. Your mail administrator or mail program could have automatically set up these folders for you, and filters can sweep e-mails into these folders without you knowing it. For more information on bulk and junk e-mail folders, check with your mail administrator or your e-mail program's Help files.
Adobe's e-mail system does not work with some antispam software, such as those that use autoresponse or challenge methods to block unwanted e-mail. Temporarily disable the software and wait for the e-mail to arrive.
If your organization has a spam appliance or application, ensure that it is configured to allow e-mail from Adobe and Amazon Web Services.
On many e-mail servers, if you marked an e-mail from Adobe as spam, all future Adobe e-mails automatically direct to your spam folder.
Sometimes, a High security setting for your e-mail blocks e-mail messages from Adobe. Adjust your setting to Medium or Medium-High.
If you have not received the e-mail from Adobe, check with your mail administrator about your server's available disk space; it could be full. It's also possible that your e-mail administrator needs to add Adobe's mail server to your company's whitelists, using the following IP addresses and subnets:
Modify your e-mail address by following the steps in Solution 1. Or, modify your e-mail address in the Edit Your Account Information page by clicking Change.
If you are still unable to receive e-mail, contact Customer Service to verify that your e-mail address is listed correctly in Adobe's database.