Update or change your credit card information
Switch between credit card and PayPal
Update payment or try again
Redeem your purchase
Determine why your bill went up
If your bill is more than you expected, it could be because a promotional price ended, a trial version automatically rolled over to a paid membership, or the membership price increased in your region.
Learn more about why you were charged a higher amount.
Find common causes for charges appearing twice in one month
If there are two similar charges on your bill, it could be due to several reasons. For example, you might have purchased products separately on different Adobe IDs using the same card.
Learn more about why there might be two similar charges on your bill.
Look into why charges appear when you didn’t buy anything
You might have forgotten to cancel a trial version, which converted to a regular subscription after the trial period. Or, you might have subscribed to a service a year ago, such as PDF Pack, and the subscription renewed.
Learn more about why there might be a charge from Adobe on your bill.
Determine why you received a payment reminder when you already paid
You could have received a payment reminder for many reasons. For example, you have more than one subscription, or your credit card expired and could not be charged.
Learn more about why you received a payment reminder.
Get help updating your credit card details
Occasionally, a web browser conflicts with our accounts page. Try using a different browser to edit your credit card information. Also, you cannot update your credit card information on the renewal or billing date.
Learn more about why you can't update your credit card information and how to fix it.
Orders and receipts
Return and cancel orders
Print a receipt or invoice
Find email about your subscription or purchase
Account security and privacy
Change your password
Add phone for account recovery
Add two-step authentication
Revoke access to third-party apps
Disable machine learning
Plans and membership
Sign in and activate
On how many computers can I install my apps?
You can install your Adobe app on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. See On how many computers can I install my apps.
Sign in to activate your app
Open the app, and select Help > Sign In. Sign in using your Adobe ID, or if you haven't created an Adobe ID yet, click Get an Adobe ID. For step-by-step instructions, see Activate and deactivate Adobe products.
Deactivate your app so you can install on another computer
Change, renew, or update plan
Upgrade or change your plan
Renew, restart, or extend your membership
Cancel your membership
Student or teacher plans
How do I get a student/teacher discount? Do I qualify?
Where do I upload the proof of eligibility?
How long is the student membership valid?
How do I convert my student membership to a regular membership?
How do I use my student code?
How long can I use the trial?
When does the trial period start?
Why is my app showing up as a trial?
Profile, ID, and Password
Adobe ID and password
Access your account details
Access your Adobe ID account online, and sign in with your Adobe ID (your email address) and password.
If you have a Creative Cloud account, you can also access your account via the Creative Cloud desktop app.
Forgot your Adobe ID?
Your Adobe ID is the email address you used when you first subscribed or purchased an Adobe app or service. If your primary email address isn't working, try a different email account. Learn how to reset your Adobe ID.
Forgot your password?
If you forgot your password or get the error “Adobe ID and password don’t match,” you can reset your password with your Adobe ID (usually your email) or your phone number. Learn how to reset your password.
Change your password
Combine multiple Adobe IDs
Always use the same Adobe ID (email address) when you purchase a new membership, plan, product, subscription, or service from Adobe.
If you think you have multiple Adobe IDs associated with different email addresses, or are unclear which email address is associated with your membership or purchased product, contact us.