Windows
Last updated on
Dec 10, 2021 06:26:32 AM GMT
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Also Applies to All Apps
Adobe products are designed for the latest operating systems and browsers. Learn how to keep your operating system and software up to date.
Why did I get a warning to update my operating system or browser?
Adobe products require the latest operating system and browser updates—both for your security and to ensure that Adobe products function as intended. If you are not using the latest operating system or browser, you may see a warning when you try to sign in to Adobe software.
If you see such a warning, ensure that you install the latest updates of the operating system you are using.
If you are a Windows user
Starting August 2020, only Internet Explorer version 11 and later are supported for signing in. Adobe software uses Internet Explorer during the sign-in process. If you are using an older version of Internet Explorer, you need to move to the latest one before July 14, 2021. After this date, you will no longer be able to sign in to your Adobe account, and will be redirected to this page.
Once you install the latest updates to your operating system, a supported version of Internet Explorer is automatically installed.
How to keep your operating system current?
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macOS |
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Windows 7, 8, or 10 Install the latest updates for your operating system including Internet Explorer 11. For information about updating Windows, see Windows Update: FAQ. Windows XP Windows XP is no longer supported by Microsoft or Adobe. We recommend upgrading your operating system. |
Install the latest updates for your operating system. For information about updating macOS, see the Apple Software Update site. |
If you see a warning even after you've updated the browser or operating system, ensure that you’re running the latest versions of your Adobe software.
- See the latest versions of Adobe apps available to download and install.
- See the latest update of Adobe Acrobat to download and install.
If you are running the latest Adobe software and still see issues, make sure that Internet Explorer 11 is not set to Compatibility Mode, Legacy Emulation Mode or a document mode prior to Internet Explorer 11. Learn more about Internet Explorer Document Modes.
If your organization isn’t able to turn off compatibility mode, you can create a per-product exception using the registry keys below. The example below will force Acrobat into Internet Explorer 11 mode; you can add additional keys for other Adobe products as needed.
Download the file with the registry entries below.
Download
Alternatively, you can create the following Windows registry entries for Acrobat.
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION]
"Acrobat.exe"=dword:00002af8
"AASIapp.exe"=dword:00002af8
"AcroLicApp.exe"=dword:00002af8
"AcroRd32.exe"=dword:00002af8
"Adobe Extension Manager CS6.exe"=dword:00002af8
"AdobeCaptivate.exe"=dword:00002af8
"FlashBuilder.exe"=dword:00002af8
"Aero.exe"=dword:00002af8
"AfterFX.exe"=dword:00002af8
"Bridge.exe"=dword:00002af8
"Character Animator.exe"=dword:00002af8
"Dimension.exe"=dword:00002af8
"Fireworks.exe"=dword:00002af8
"Illustrator.exe"=dword:00002af8
"InDesign.exe"=dword:00002af8
"InCopy.exe"=dword:00002af8
"Lightroom.exe"=dword:00002af8
"Adobe Media Encoder.exe"=dword:00002af8
"Muse.exe"=dword:00002af8
"Photoshop.exe"=dword:00002af8
"Adobe Prelude.exe"=dword:00002af8
"Adobe Premiere Pro.exe"=dword:00002af8
"Adobe Premiere Rush.exe"=dword:00002af8
"xd.exe"=dword:00002af8
"Creative Cloud.exe"=dword:00002af8
"Adobe Presenter.exe"=dword:00002af8
"RoboHelp.exe"=dword:00002af8
"FrameMaker.exe"=dword:00002af8
"Fresco.exe"=dword:00002af8
"Adobe Extension Manager CC.exe"=dword:00002af8
"ExtendScript Toolkit.exe"=dword:00002af8
"Scout.exe"=dword:00002af8
"Animate.exe"=dword:00002af8
"Adobe Audition.exe"=dword:00002af8
"Dreamweaver.exe"=dword:00002af8
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION]
"Acrobat.exe"=dword:00002af8
"AASIapp.exe"=dword:00002af8
"AcroLicApp.exe"=dword:00002af8
"AcroRd32.exe"=dword:00002af8
"Adobe Extension Manager CS6.exe"=dword:00002af8
"AdobeCaptivate.exe"=dword:00002af8
"Aero.exe"=dword:00002af8
"AfterFX.exe"=dword:00002af8
"Bridge.exe"=dword:00002af8
"Character Animator.exe"=dword:00002af8
"Dimension.exe"=dword:00002af8
"FlashBuilder.exe"=dword:00002af8
"Fireworks.exe"=dword:00002af8
"Illustrator.exe"=dword:00002af8
"InDesign.exe"=dword:00002af8
"InCopy.exe"=dword:00002af8
"lightroom.exe"=dword:00002af8
"Lightroom.exe"=dword:00002af8
"Adobe Media Encoder.exe"=dword:00002af8
"Muse.exe"=dword:00002af8
"Photoshop.exe"=dword:00002af8
"Adobe Prelude.exe"=dword:00002af8
"Adobe Premiere Pro.exe"=dword:00002af8
"Adobe Premiere Rush.exe"=dword:00002af8
"xd.exe"=dword:00002af8
"Creative Cloud.exe"=dword:00002af8
"Adobe Presenter.exe"=dword:00002af8
"RoboHelp.exe"=dword:00002af8
"FrameMaker.exe"=dword:00002af8
"Fresco.exe"=dword:00002af8
"Adobe Extension Manager CC.exe"=dword:00002af8
"ExtendScript Toolkit.exe"=dword:00002af8
"Scout.exe"=dword:00002af8
"Animate.exe"=dword:00002af8
"Adobe Audition.exe"=dword:00002af8
"Dreamweaver.exe"=dword:00002af8
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