Fix error 191 for Creative Cloud apps on Windows

Fix Error code 191 for Creative Cloud apps | Windows

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某些 Creative Cloud 应用程序、服务和功能在中国不可用。

Getting error 191 while installing a Creative Cloud app on Windows? Learn how to fix this error.

 If you received error 191 while installing Adobe XD, see Fix error code 191 when installing XD.

Why are you getting error 191?

The error 191 generally occurs in the following scenarios:

  • Your system login account does not have administrator privileges.
  • Your device does not meet the system requirements to install a Universal Windows Platform (UWP) app. For information, see system requirements.
  • Your Windows installation has failed to sideload a UWP package.

Before you start

Before getting started, verify that your system login account has administrator privileges.

  1. Press Windows + R on your keyboard.

  2. Type netplwiz and click OK.

  3. Ensure that Administrators is under Group in Users tab.

    Users tab in Windows

Follow along if your system login account doesn't have administrator privileges.

  1. Select the account you want to change within Users for this computer.

  2. Click Properties.

  3. Select Administrator as user account type within the Group Membership tab.

    Select Administrator group membership

  4. Click Apply and click OK.

After troubleshooting, you can work through the following solutions, proceeding to the next solution if necessary.

How to fix error 191

You might encounter an error such as ERROR_DELETING_EXISTING_APPLICATIONDATA_STORE_FAILED or a similar error while installing your Creative Cloud app. This might occur when there is already another Creative Cloud app package installed on your computer.

To delete the existing package and install the new package, follow along:

  1. Type "powershell" in Windows taskbar search.

  2. Find "Windows PowerShell", and right-click it.

  3. Select Run as Administrator,  and click Yes, when prompted for consent.

  4. Run command Add-AppxPackage -RegisterByFamilyName -MainPackage Adobe.CC.XD_{version}_x64__adky2gkssdxte to show (unhide) the existing package.

  5. From the Apps & features list, locate and uninstall the Creative Cloud app.

  6. Install the new package for your app from the Creative Cloud desktop app.

Ensure that the following folders have read and write access. To do this, follow the given paths to find these folders in your computer. 

  • C:\Windows\temp
  • C:\Users\<User Name>\AppData\Local\Temp
  • C:\Users\<User Name>\AppData\Local\Packages

Once done, follow the steps given below and verify or change folder permissions for these folders one by one  Then proceed to install the app from the Creative Cloud desktop app.

  1. Go to the folder for which you want to check read and write permissions.

  2. Right-click the folder, and select Properties.

  3. If the folder does not have read and write access, go to the Security tab, and click Edit.

    Security tab in Windows

  4. Check the box for Read and Write in the Allow column.

  5. Click Apply.

It's likely that some corrupted Microsoft Store components are preventing your installation. To fix this issue, you need to reset Microsoft Store cache.

  1. Press Windows + R on your keyboard.

  2. Type WSReset.exe and click OK..

    An empty command prompt (as well as Microsoft Store) opens.

  3. Wait for the Microsoft Store to repair itself. The prompt automatically closes when the Store cache has been reset.

  4. Once done, open the Store and install your app again.

If the issue persists, you can reinstall Microsoft Store using Windows PowerShell.

  1. In the search taskbar, type "Windows PowerShell".

  2. Right-click "Windows PowerShell", and select Run as administrator.

  3. In the PowerShell, copy and paste the following command, and then press Enter.

    Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

  4. Once done, open Microsoft Store, and install your Creative Cloud app again.

For Windows 10

  1. Navigate to Start > Settings > Update & Security.

  2. Click Windows Updates from the left menu.

  3. Check for new Windows 10 updates by choosing Check for updates.

    The updates and installs begin automatically and happen immediately after checking or, with some updates, can be scheduled when you're not using your computer.

  1. Search for the Install.log file at the following location: C:\Program Files (x86)\Common Files\Adobe\Installers.

  2. Once you open the file, search for #@#OS_Error_Code.

  3. Copy the error code that follows #@#OS_Error_Code, similar to the example below.

    Error log for Error code 191

  4. Find the copied error code in this troubleshooting document.

  5. Follow the recommended resolution for your specific error code.