Troubleshooting instructions for error code 191 when installing XD on Windows.
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You experience this issue when the system login account does not have administrator privileges while installing XD, or when the system does not meet the requirements to install a Universal Windows Platform (UWP) app. For information on Adobe XD system requirements, see Adobe XD system requirements.


Troubleshooting

Before getting started, verify that your login account has administrator privileges:

  1. Press Windows + R keys on your keyboard.
  2. Type netplwiz and click OK.
  3. Ensure that Administrators are under Group in Users tab.

To enable: 

  1. Select the account that you want to change within Users for this computer.
  2. Click Properties.
  3. Select Administrator as user account type within the Group Membership tab.
  4. Click Apply and click OK.

Solution

Work through the following solutions sequentially, proceeding to the next solution if necessary:

  1. C:\Windows\temp
  2. C:\Program Files\ WindowsApps
  3. C:\Users\<User Name>\AppData\Local\Temp
  4. C:\Users\<User Name>\AppData\Local\Packages
  5. Proceed to install XD from the Creative Cloud desktop app.

  1. Follow these instructions: https://support.microsoft.com/en-in/help/4028544/windows-10-turn-windows-defender-firewall-on-or-off.
  2. Proceed to install XD from the Creative Cloud desktop app. 

For additional support and information, reach out to fellow designers at XD community or refer to Known issues for a list of open issues in XD. 

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