Getting error code 191 when installing XD on Windows? Learn how to fix it.

Error code 191 is a generic code that covers many specific error messages. Click Learn more in the error window to identify the specific error code; it typically starts with 0x800.

Image displaying the Error message 191 as seen by users
Click Learn more to see specific error code

Fix specific errors

  1. Look up the specific error code in the Microsoft article Common error codes.

  2. Follow the recommended solution.

Can't find the specific error code in the Microsoft article, or need more assistance? Try the solutions given below. 

More solutions

If the error message provides you with information on how to fix the issue, jump straight to the relevant solution. Otherwise, follow the solutions in order until the error is fixed.

Some of these solutions require you to have admin rights on your computer. See Check if your computer sign-in account has admin rights

a. To enable Microsoft Store:

 Approximate troubleshooting time:  2 mins

Enable MS Store
Watch this animation or read the steps given below
  1. Type gpedit.msc in Windows Search and press Enter.

  2. In the left pane, navigate to Computer Configuration\Administrative Templates\Windows Components\Store.

  3. In the right pane, double-click Turn off the Store application.

  4. Select Not Configured. Click OK to close the window.

b. To reset Microsoft Store:

 Approximate troubleshooting time:  45 seconds

  1. Type wsreset.exe in Windows Search. 

  2. Right-click wsreset.exe and choose Run as administrator. You will see a blank command prompt window. Wait for around 30 seconds for that window to go away and for Microsoft Store to open. Microsoft Store is now reset.

    Run as admin

 Approximate troubleshooting time:  2 mins

Enable sideloading of apps
Watch this animation or read the steps given below
  1. Type Settings in Windows Search and press Enter.

  2. Click Update & Security.

  3. In the left pane, click For developers.

  4. In the right pane, under Use developer features, select Sideload apps.

  5. Click Yes to confirm.

  6. Restart your computer.

 Approximate troubleshooting time:  2 mins

  1. Type Settings in Windows Search and press Enter.

  2. Click System.

  3. In the left pane, click Storage.

    Storage
  4. In the right pane, under More storage settings, click Change where new content is saved.

    Change where new content is saved
  5. In the drop-down list New apps will save to, select C drive.

    C drive

 Approximate troubleshooting time:  3 mins

Run the Creative Cloud Cleaner Tool to uninstall all the old versions of XD. Start from the step that asks you to download the tool, under the section Use Creative Cloud Cleaner Tool to remove entries for apps or CoreSync | Windows.

Try installing XD again.

 All the old versions of XD must be uninstalled. Run the Creative Cloud Cleaner Tool again for uninstalling each XD version.

 Approximate troubleshooting time:  2 mins

  1. Type Settings in Windows Search and press Enter.

  2. Click Update & Security.

  3. In the right pane, click Check for updates.

    Check for Updates
  4. Restart the computer after installing the updates.

 Approximate troubleshooting time:  6 mins

Change folder permissions
Watch this animation or read the steps given below

Ensure that each of these folders has read/write access by following the steps given below:

  • C:\Windows\temp
  • C:\Users\<User Name>\AppData\Local\Temp
  • C:\Users\<User Name>\AppData\Local\Packages
  • C:\Program Files (x86)\Adobe
  • C:\Program Files (x86)\Common Files\Adobe
  • C:\Program Files\Adobe
  • C:\Program Files\Common Files\Adobe
  1. Navigate to the folder location.

  2. Right-click the folder and select Properties.

  3. Select the Security tab and click Edit.

  4. Click the user name that needs read/write permissions.

  5. Check the permissions next to both Read and Write.

  6. If permissions were denied, check Allow for both. Click Apply and OK; click OK again.

Turn off the antivirus software on your computer and try installing XD again. If you have any questions on how to turn off the antivirus, contact the support team of the antivirus maker.

 Approximate troubleshooting time:  2 mins

  1. Type Windows Defender Firewall in Windows Search and press Enter.

  2. In the left pane, click Turn Windows Defender Firewall on or off.

    Turn Windows Defender Firewall on or off
  3. Click Turn off Windows Defender Firewall for Domain, Private, and Public network settings. Click OK.

    In some cases, enabling all Windows Defender Firewall settings works instead of disabling them. Click Turn on Windows Defender Firewall for Domain, Private, and Public network settings.

    Turn on_off Windows Defender Firewall

 Approximate troubleshooting time:  3 mins

  1. Type Settings in Windows Search and press Enter.

  2. Select Accounts.

  3. In the left pane, select the Other people option (or Family & other users). 

    Can't see Other people in the left pane? Your computer sign-in account might not have admin rights. See Check if your computer sign-in account has admin rights.

    Other people
  4. In the right pane, click Add someone else to this PC.

    Add someone else to this PC
  5. At the bottom of the window, click I don't have this person's sign-in information.

    I don't have this person's sign-in information
  6. At the bottom of the window, click Add a user without a Microsoft account.

    Add a user without a Microsoft account
  7. Type in a user name and a password for the new account, and set up security questions. Click Next. Your new account is now created.

  8. Sign out of the current computer account and sign in to the new account. Try installing XD.

Check if your computer account has admin rights

 Approximate troubleshooting time:  2 mins

  1. Type netplwiz in Windows Search and press Enter.

  2. In the Users tab, check if you see Administrators under Group next to your user name. 

    If you don’t see Administrators next to your user name, ask the computer admin to grant admin access to your computer account

    Administrators

Steps for the computer admin

  1. Type netplwiz in Windows Search and press Enter.

  2. In the Users tab, select the account you want to grant admin access to.

    Administrators
  3. Click Properties.

  4. Select Administrator.

    Properties
  5. Click Apply and OK.

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