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Fix error code 191 when installing XD

  1. Adobe XD User Guide
  2. Introduction
    1. What's new in Adobe XD
    2. Common questions
    3. Design, prototype, and share with Adobe XD
    4. System requirements
      1. Hardware and software requirements
      2. Adobe XD, Big Sur, and Apple silicon | macOS 11
    5. Workspace basics
    6. Change app language in Adobe XD
    7. Access UI design kits
    8. Accessibility in Adobe XD
    9. Keyboard shortcuts
    10. Tips and tricks
    11. Adobe XD subscription options
    12. Changes to XD Starter Plan
  3. Design
    1. Artboards, guides, and layers
      1. Get started with artboards
      2. Use guides and grids
      3. Create scrollable artboards
      4. Work with layers
      5. Create scroll groups
    2. Shapes, objects, and path
      1. Select, resize, and rotate objects
      2. Move, align, distribute, and arrange objects
      3. Group, lock, duplicate, copy, and flip objects
      4. Set stroke, fill, and drop shadow for objects
      5. Create repeating elements
      6. Create perspective designs with 3D transforms
      7. Edit objects using Boolean operations
    3. Text and fonts
      1. Work with drawing and text tools
      2. Fonts in Adobe XD
    4. Components and states
      1. Work with components
      2. Work with nested components
      3. Add multiple states to components
    5. Masking and effects
      1. Create a mask with shapes
      2. Work with blur effects
      3. Create and modify gradients
      4. Apply blend effects
    6. Layout
      1. Responsive resize and constraints
      2. Set fixed padding for components and groups
      3. Create dynamic designs with stacks
    7. Videos and Lottie animations
      1. Work with videos
      2. Create prototypes using videos
      3. Work with Lottie animations
  4. Prototype
    1. Create interactive prototypes
    2. Animate prototypes
    3. Object properties supported for auto-animate
    4. Create prototypes with keyboard and gamepad
    5. Create prototypes using voice commands and playback
    6. Create timed transitions
    7. Add overlays
    8. Design voice prototypes
    9. Create anchor links
    10. Create hyperlinks
    11. Preview designs and prototypes
  5. Share, export, and review
    1. Share selected artboards
    2. Share designs and prototypes
    3. Set access permissions for links
    4. Work with prototypes
    5. Review prototypes
    6. Work with design specs
    7. Share design specs
    8. Inspect design specs
    9. Navigate design specs
    10. Review and comment design specs
    11. Export design assets
    12. Export and download assets from design specs
    13. Group sharing for enterprise
  6. Design systems
    1. Design systems with Creative Cloud Libraries
    2. Work with document assets in Adobe XD
    3. Work with Creative Cloud Libraries in Adobe XD
    4. Migrate from linked assets to Creative Cloud Libraries
    5. Work with design tokens 
    6. Use assets from Creative Cloud Libraries
  7. Cloud documents
    1. Cloud documents in Adobe XD
    2. Collaborate and coedit designs
    3. Coedit documents shared with you
  8. Integrations and plugins
    1. Work with external assets
    2. Work with design assets from Photoshop
    3. Copy and paste assets from Photoshop
    4. Import or open Photoshop designs
    5. Work with Illustrator assets in Adobe XD
    6. Open or import Illustrator designs
    7. Copy vectors from Illustrator to XD
    8. Plugins for Adobe XD
    9. Create and manage plugins
    10. Jira integration for XD
    11. Slack plugin for XD
    12. Zoom plug-in for XD
    13. Publish design from XD to Behance
  9. XD for iOS and Android
    1. Preview on mobile devices
    2. Adobe XD on mobile FAQ
  10. Troubleshooting
    1. Known and fixed issues
      1. Known issues
      2. Fixed issues
    2. Installation and updates
      1. XD appears as not compatible on Windows
      2. Error code 191
      3. Error code 183
      4. Issues installing XD plugins
      5.  Prompt to uninstall and reinstall XD on Windows 10
      6. Issues with preferences migration
    3. Launch and crash
      1.  XD crashes when launched on Windows 10
      2.  XD quits when you sign out of Creative Cloud
      3. Issue with subscription status on Windows
      4. Blocked-app warning when launching  XD on Windows
      5. Crash dump generation on Windows
      6. Crash log collection and sharing
    4. Cloud documents and Creative Cloud Libraries
      1. Issues with XD cloud documents
      2. Issues with linked components
      3. Issues with libraries and links
    5. Prototype, publish, and review
      1. Unable to record prototype interactions on macOS Catalina
      2. Issues with publish workflows
      3. Published  links do not appear in browsers
      4. Prototypes do not render correctly in browsers
      5. Commenting panel suddenly showing up on shared links
      6. Unable to publish libraries
    6. Import, export, and working with other apps
      1. Import and export in XD
      2. Photoshop files in XD
      3. Illustrator files in XD
      4. Export to After Effects from XD
      5. Sketch files in XD
      6. Third-party apps not visible in Export

Getting error code 191 when installing XD on Windows? Learn how to fix it.

Error code 191 is a generic code that covers many specific error messages. Click Learn more in the error window to identify the specific error code; it typically starts with 0x800.

Image displaying the Error message 191 as seen by users
Click Learn more to see specific error code

Fix specific errors

  1. Look up the specific error code in the Microsoft article Common error codes.

  2. Follow the recommended solution.

Can't find the specific error code in the Microsoft article, or need more assistance? Try the solutions given below. 

More solutions

If the error message provides you with information on how to fix the issue, jump straight to the relevant solution. Otherwise, follow the solutions in order until the error is fixed.

Some of these solutions require you to have admin rights on your computer. See Check if your computer sign-in account has admin rights

a. To enable Microsoft Store:

 Approximate troubleshooting time:  2 mins

Enable MS Store
Watch this animation or read the steps given below

  1. Type gpedit.msc in Windows Search and press Enter.

  2. In the left pane, navigate to Computer Configuration\Administrative Templates\Windows Components\Store.

  3. In the right pane, double-click Turn off the Store application.

  4. Select Not Configured. Click OK to close the window.

b. To reset Microsoft Store:

 Approximate troubleshooting time:  45 seconds

  1. Type wsreset.exe in Windows Search. 

  2. Right-click wsreset.exe and choose Run as administrator. You will see a blank command prompt window. Wait for around 30 seconds for that window to go away and for Microsoft Store to open. Microsoft Store is now reset.

    Run as admin

 Approximate troubleshooting time:  2 mins

Enable sideloading of apps
Watch this animation or read the steps given below

  1. Type Settings in Windows Search and press Enter.

  2. Click Update & Security.

  3. In the left pane, click For developers.

  4. In the right pane, under Use developer features, select Sideload apps.

  5. Click Yes to confirm.

  6. Restart your computer.

 Approximate troubleshooting time:  2 mins

  1. Type Settings in Windows Search and press Enter.

  2. Click System.

  3. In the left pane, click Storage.

    Storage

  4. In the right pane, under More storage settings, click Change where new content is saved.

    Change where new content is saved

  5. In the drop-down list New apps will save to, select C drive.

    C drive

 Approximate troubleshooting time:  3 mins

Run the Creative Cloud Cleaner Tool to uninstall all the old versions of XD. See How and when to use the Creative Cloud Cleaner tool | Advanced steps.

Try installing XD again.

 All the old versions of XD must be uninstalled. Run the Creative Cloud Cleaner Tool again for uninstalling each XD version.

 Approximate troubleshooting time:  2 mins

  1. Type Settings in Windows Search and press Enter.

  2. Click Update & Security.

  3. In the right pane, click Check for updates.

    Check for Updates

  4. Restart the computer after installing the updates.

 Approximate troubleshooting time:  6 mins

Change folder permissions
Watch this animation or read the steps given below

Ensure that each of these folders has read/write access by following the steps given below:

  • C:\Windows\temp
  • C:\Users\<User Name>\AppData\Local\Temp
  • C:\Users\<User Name>\AppData\Local\Packages
  • C:\Program Files (x86)\Adobe
  • C:\Program Files (x86)\Common Files\Adobe
  • C:\Program Files\Adobe
  • C:\Program Files\Common Files\Adobe
  1. Navigate to the folder location.

  2. Right-click the folder and select Properties.

  3. Select the Security tab and click Edit.

  4. Click the user name that needs read/write permissions.

  5. Check the permissions next to both Read and Write.

  6. If permissions were denied, check Allow for both. Click Apply and OK; click OK again.

Turn off the antivirus software on your computer and try installing XD again. If you have any questions on how to turn off the antivirus, contact the support team of the antivirus maker.

 Approximate troubleshooting time:  2 mins

  1. Type Windows Defender Firewall in Windows Search and press Enter.

  2. In the left pane, click Turn Windows Defender Firewall on or off.

    Turn Windows Defender Firewall on or off

  3. Click Turn off Windows Defender Firewall for Domain, Private, and Public network settings. Click OK.

    In some cases, enabling all Windows Defender Firewall settings works instead of disabling them. Click Turn on Windows Defender Firewall for Domain, Private, and Public network settings.

    Turn on_off Windows Defender Firewall

 Approximate troubleshooting time:  3 mins

  1. Type Settings in Windows Search and press Enter.

  2. Select Accounts.

  3. In the left pane, select the Other people option (or Family & other users). 

    Can't see Other people in the left pane? Your computer sign-in account might not have admin rights. See Check if your computer sign-in account has admin rights.

    Other people

  4. In the right pane, click Add someone else to this PC.

    Add someone else to this PC

  5. At the bottom of the window, click I don't have this person's sign-in information.

    I don't have this person's sign-in information

  6. At the bottom of the window, click Add a user without a Microsoft account.

    Add a user without a Microsoft account

  7. Type in a user name and a password for the new account, and set up security questions. Click Next. Your new account is now created.

  8. Sign out of the current computer account and sign in to the new account. Try installing XD.

Check if your computer account has admin rights

 Approximate troubleshooting time:  2 mins

  1. Type netplwiz in Windows Search and press Enter.

  2. In the Users tab, check if you see Administrators under Group next to your user name. 

    If you don’t see Administrators next to your user name, ask the computer admin to grant admin access to your computer account

    Administrators

Steps for the computer admin

  1. Type netplwiz in Windows Search and press Enter.

  2. In the Users tab, select the account you want to grant admin access to.

    Administrators

  3. Click Properties.

  4. Select Administrator.

    Properties

  5. Click Apply and OK.

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