This document can help you resolve errors or freezes that occur when you install Photoshop Elements and Adobe Premiere Elements on Mac OS. System errors can manifest themselves in many different ways, including (but not limited to) the following:
- An error such as "The application has unexpectedly quit. The system and other applications have not been affected."
- A frozen cursor or screen
- A blank or flickering dialog box
Different factors can interfere with installation, including conflicts among device drivers, software, hardware, and corrupt elements in specific files. System variables can also interfere with installation. Make sure that your computer meets the system requirements for the version that you're installing.
Following the tasks in this document can help you resolve these issues and identify the source of installation problems.
Note: Disable your screensaver before you start the installation. If your screensaver is set to require a password and the screensaver starts while the installation is in progress, a known issue can prevent the password dialog from appearing. If this issue occurs, it's necessary to restart your computer and restart the installation.
The troubleshooting sections begin with solutions for the most common problems and progress to solutions for less common problems (hardware conflicts, for example). Work through the solutions in the order presented to eliminate possible sources of the problem. Record the tasks you perform and the results of each task, including errors or problematic behavior. Adobe Technical Support can use this information to better assist you, if you find it necessary to call.
If none of the suggested solutions resolve the problem, the Advanced troubleshooting section provides tips and references for further troubleshooting.
Note: If a dialog box with the message "configuring installation" or "Checking System Profile..." appears during installation, the installation can take several minutes to finish this step.