Animate crashes on launch/startup

Open the Run dialog box by pressing the Windows logo key + R.

Type %appdata% and click OK. The Roaming folder contents appear.

Open the Adobe folder.

Rename the Animate folder to Animate_old.

Press Shift+Command+G.

In the Go to Folder dialog box, type the following path, and then click Go: 

~/library/preference/adobe

Rename the Animate folder to Animate_old.

Press Shift+Command+G. In the Go to Window dialog box, type the following path, and click Go: 

~/library/application support/adobe

Rename the Animate 2017 folder to Animate 2017_old.

Try to launch Animate.

Right-click Animate.exe and choose Properties.

Click the Compatibility tab and select Run this program as an administrator.

Click Apply, and then click OK.

Create a shortcut of Animate.exe on the desktop or on the taskbar.

Right-click Adobe Animate 2017 and choose Properties at the following path: 

C:\Program Files\Adobe

Click the Security tab, and then click Edit. 

Select a user and select Full control.

Click Apply.

Click OK and try to launch Animate.

Select the Applications folder. 

Right-click the Animate 2017 folder. 

Choose Get Info. 

Click the Lock icon. 

Enter your mac user name and password and click OK.

Click the Sharing & Permissions tab and select the Read & Write privilege for each user in the list.

Click the Action pop-up menu (gear icon) and choose Apply to enclosed items. 

Click OK, and then try to relaunch Animate. 

Open the Control Panel by clicking the Windows key and typing control panel in the search field. Select Windows Firewall.

If Turn on Windows Firewall is selected, click Turn off Windows Firewall.

Repeat step 2 for all the networks, and then click OK.

Click the Apple menu, and choose System Preferences.  

Select Security and Privacy and click the Firewall tab.

Click Turn Off Firewall, and then try to relaunch Animate.

Launch the Creative Cloud desktop application, and then click the Apps tab.

Look for Animate in the list of installed apps and hover over its name.

Click the settings icon and choose Uninstall. 

After uninstalling Animate, verify that the Adobe Animate 2017 folder files were removed:

• Windows: C:\Program Files\Adobe\
• Mac OS: Applications folder

If the folders exist, delete them. Also, ensure that the deleted files are removed from the Recycle Bin (Windows) or Trash (Mac OS).

Alternatively, you can use Adobe Cleaner tool to ensure that all the files are removed. 

Use the Creative Cloud desktop application to reinstall Animate.

Try to relaunch Animate.