This article applies to Adobe Connect versions that supports Adobe Connect add-in. Starting Nov 2017, Adobe introduced the new Adobe Connect application for desktop that replaces the old Adobe Connect add-in for Adobe Connect version 9.x and later. If you are on Adobe Connect version 8 or earlier, you can continue to use Adobe Connect add-in.
The upgrade to Adobe Connect 9.3 requires the following changes to ensure that you can access Meetings, Seminars, Events, and the Connect Web Application. The checklist describes the changes and provides additional support documentation where necessary.
Concurrent Learner licensing more accurately enforced, with reporting available
As we released Adobe Connect 9.3, we began to more accurately track concurrency, with reporting available in the “Reports” section to detail specific usage metrics. Prior to Adobe Connect 9.3, Concurrent Learner licensing (i.e. licensing of the Adobe Connect Training Module) was not tracking concurrency accurately, and enabled more concurrency on the system than licensed. With increased accuracy of concurrency introduced in version 9.3, you may be reaching your concurrency limits more quickly due to this change.
To ensure full visibility into your organization’s usage metrics of Concurrent Learner licensing, new reports are available to track this. The reports allow the Account Administrators to view information related to usage and license utilization, across the following for a given duration:
These two reports can be seen at a granularity of days, weeks, or months. The reports can also be downloaded as CSV files.
Please note that the above only applies to Concurrent Learner licensing for the Training Module – enabling the creation of curricula, and tracking of learner scores within virtual classes and on-demand courses. The above does not apply to Adobe Connect meeting licenses (the licenses used to deliver live meetings).