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Configure audio providers for Universal Voice

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  4. Adobe Connect administration and maintenance
    1. Enabling Adobe Connect HTML client
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    3. Change the timeout period
    4. Configure audio providers for Universal Voice
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Learn about Universal Voice, applicable audio providers, and how to create and manage the providers. You can also define dialing sequences and test your set up.

UV enables Adobe Connect to dial into any audio conference so that the audio across devices is available to everyone attending the meeting. If UV is set up, participants on VOIP can hear those on the phone and vice versa.

Adobe Connect dials into the audio conference as an additional participant. The audio is available via VOIP so the participants can listen via their computer speakers without dialing into any conference. The meeting Host does not get the same level of control over the audio as they might using Integrated Telephony.

About Universal Voice audio providers

Audio providers are companies that provide audio conferencing services that work with Adobe Connect. Administrators configure the audio providers that everyone on an account can use. Hosts configure providers for a specific use, such as a meeting. Both account administrators and hosts can configure an audio provider for universal voice.

The configuration for a universal voice audio provider includes the details required for hosts and participants to join an audio conference. They include the telephone numbers and steps required to dial into the audio conference. The configuration also specifies the host-defined options. For example, administrators configure the tones and pauses for dialing into a meeting. Hosts provide the meeting ID and any passwords that participants use to join the audio conference.

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Configuring Universal Voice in Adobe Connect


Once you configure a universal voice audio provider, meeting hosts can create audio profiles that map to the provider. Audio profiles contain the audio conference settings used to start an audio conference.

Universal voice audio providers include these types:

  • Integrated telephony providers that have been enabled for universal voice.

  • User-configured by a meeting host or account administrator.

For more information about Adobe Connect audio providers, see Audio conferencing options. Adobe Connect accepts either free phone numbers originating in the United Kingdom of the format 0800 or 0808 or international free phone numbers of the format 00800.

View audio providers

All available audio providers for a specific account appear in the Provider Information window. Each audio provider is configured with descriptive information and a dialing sequence for connecting to an audio conference. You can view the information associated with any audio provider on the account.

In Adobe Connect Central, do one of the following to view the provider list:

  • (Administrators and Limited Administrators) Click Administration > Audio Providers.
  • (Hosts) Click My Profile > My Audio Providers.

You can edit the enabled providers.

Create or edit audio providers

Use the New/Edit Audio Provider window to configure universal voice audio providers.

  1. In Adobe Connect Central, do one of the following to view the provider list:
    • (Administrators and Limited Administrators) Click Administration > Audio Providers.
    • (Hosts) Click My Profile > My Audio Providers.


  2. Do one of the following to add conferencing details for a provider:

    • To add a new provider, click New Provider.

    • To edit a user-configured provider, select the provider in the left pane and click Edit.

    New Audio Provider window
    New Audio Provider window

  3. In the New/Edit Audio Provider window, add or change conference identification details and click Save. Fields with a red star are required. 

    Provider Name

    Name of the audio provider, such as MeetingPlace.

    Provider Status (Enabled/Disabled)

    You can edit only enabled providers. Enabled providers appear to hosts when they set up an audio profile for an audio conference. You can enable multiple providers for an account.


    Disabling a provider also disables all the current audio profiles set up for this provider and disassociates the audio profiles from the meetings.


    A link to an information page. For example, this page can include conference account details for hosts to use when setting up their audio profiles. The information page could also be a sign-up page for purchasing a conference account from an audio provider. Account administrators typically create these information pages.

    Dial-In Numbers

    Numbers for dialing into a meeting. To add dial-in numbers, click Add Number, click the word Location, and type a name, such as Internal or the country name. Click the word Number and type the dial-in number. The dial-in numbers appear in the upper-right corner of the meeting room.


    Provide either a free phone number originating in the United Kingdom of the format 0800 or 0808 or an international free phone number of the format 00800.

    Dial-In Steps

    A sequence of DTMF tones and pauses for dialing into an audio conference. The dialing sequence also includes the conference number as the first step.

    To add and test dial-in sequences, see Define a dialing sequence, Dialing sequence options, and Test a dialing sequence.


Define a dialing sequence

The dialing sequence or dial-in steps are DTMF tones and pauses for dialing into an audio conference. On hosted accounts, the Adobe Connect server uses the dialing sequence to join the audio conference in the background when the host joins the conference in the meeting room. Some DTMF tones can be host-defined options, such as participant codes. You build a dialing sequence for a provider by placing these items in sequence in a table.


A well-defined dialing sequence can require small and frequent adjustments to the dial-in steps. One way to create the flow of steps is to dial into the audio conferencing service using a telephone and take notes. For example, dial in as a moderator and start the audio conference. Use a separate telephone to dial into the conference as a participant, and then write down the steps to enter the conference.

Example of a dialing sequence
Example of a dialing sequence

A. Telephone number to join the audio conference B. DTMF tones and pauses between actions C. Identifier for the step D. Values entered to program the step E. Displayed in meeting F. Not displayed in meeting G. Displays information as a text box 

To define a dialing sequence, do the following:

  1. In the Dial-In Steps section of the New/Edit Audio Provider window, click Add Step.

  2. In the Action column, click the information in the first row, and select Conference Number from the pop-up menu. Enter the dial-in number for the meeting room and specify the remaining information for that step.

  3. For each remaining step in the dialing sequence, specify DTMF tones and pauses.

  4. To move a step up or down in the sequence, select the step and click the Up or Down Arrows.

  5. To delete a step, select it and click Remove.

  6. To save the changes, click Save.

Dialing sequence options

Action column describes the actions taken by the system to initiate a telephony connection.

  • Conference Number: The telephone number for joining the audio conference. The conference number must be the first step in the dialing sequence. Hosted accounts, where Adobe provides the server for the account, require a toll free U.S. telephone number to join an audio conference. On-premise or licensed accounts can use any number. Only one conference number is allowed.
  • DTMF: Buttons on a telephone keypad, such as the pound key (#).
  • Delay (ms): The delay in milliseconds between each action. These delays provide pauses before a meeting participant enters information. For example, users wait for a welcome announcement before entering a participant code. You specify the amount of delay in the Key/Number column.

Label is an identifier for the action. For example, to program a DTMF action for a meeting ID, replace the word Label in the column with Meeting ID. Only labels for Defined By Host actions appear in the program. In the Meeting ID example, a text box labeled Meeting ID appears when hosts create an audio profile for this provider.

In the Key/Number column, you choose which steps a host has to define. Host-defined steps appear when a meeting host sets up an audio profile for an audio conference. Select one of the following:

  • Defined By Host: Account administrators choose this option when they want hosts to enter information while setting up an audio profile for an audio conference. For example, a host-defined DTMF action with the label “Meeting ID” requires the host to enter the meeting ID when setting up the audio profile.
  • (blank): The numbers or symbols on a telephone keypad required to complete the step. For example, to program a pause of 5000 milliseconds for users to wait for a welcome announcement, click the blank option and enter 5000.

Display In Meeting column is available only when Defined By Host is selected in the Key/Number column.

  • False/True: Determines whether the information for this action is displayed in the meeting invitation and upper-right corner of the meeting room window.

Input Type column is available only when Defined By Host is selected in the Key/Number column. The options define how information appears when hosts set up audio profiles. These options also determine how the information appears in read-only pages, such as the Audio Conference Information section in a meeting room.

  • Text: Displays a single-line text box in the audio profile, and a single line of information in read-only pages.
  • Password: Shows the information as asterisk characters (*).  

Test a dialing sequence

It is a good idea to test the dialing sequence before you use it to start an audio conference. Using this test, you can ensure that you have accounted for all the required steps and that the delays between steps are sufficient. If you have added any host-defined steps to the dialing sequence, be prepared to enter that information in the Test Dial-In Steps dialog box. For example, to have Adobe Connect dial into the audio conference as a participant, enter the participant code in the dialog box.

  1. Click Test Dial-In Steps at the bottom of the dialing sequence.

  2. Fill in the host-defined text boxes.

  3. Click Adobe Connect in the Test Dial-In Steps dialog box.

    When the call is answered, you can hear if audio is being broadcast.

  4. Listen to the audio and then adjust the dialing sequence as necessary.


If the provided free phone numbers are not the type of numbers recommended above, the dial out fails.

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Setting up audio providers & audio profiles in Adobe Connect


Delete an audio provider

  1. Click the Administration tab at the top of the Adobe Connect Central window.

  2. Click Audio Providers.

  3. Select the provider in the Audio Providers list and click Delete.


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