Applies to:
Captivate
Captivate 2017
What to do if you are unable to download the 2017 release of Adobe Captivate using Chrome.
While downloading a trial version from Adobe.com using the Chrome browser, you get a blank screen with Submit button and the download never starts, as shown below:
Blank screen
The blank screen usually appears when there is an issue with the client machine browser certificates.
Resolution:
To fix the issue, perform the following steps:
- Try downloading the trial version of Adobe Captivate (2017 release) using other browsers like Internet explorer, EDGE, Mozilla Firefox, and so on.
- If the above step does not solve the issue, then download Adobe Captivate (2017 release) trial from the links mentioned in this document.
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