Troubleshooting & help
Download & install
How do I download and install Captivate?
Why won't Captivate download?
Can I download a trial copy of Captivate?
Yes! You can download a trial version from the Adobe Downloads page. You'll need to sign in with an Adobe ID and password to download a trial. For detailed instructions, see Download and install non-Creative Cloud trial apps.
How do I retrieve my Adobe ID or password?
Can I install Captivate on another computer?
You can install Captivate on up to two computers. If you want to install it on a third computer, you need to deactivate it on one of your previous machines. Learn more about activating and deactivating Adobe apps.
How can I keep my audio and video synced after pausing?
Where can I find the latest hot fix?
How can I recover a damaged project?
What are the known issues in Captivate 9?
Can I publish my project in HTML5?
Can I publish my project as MP4 files?
Yes. Choose one of the smart device or YouTube presets. Or, from the toolbar, click Publish > Publish to Computer, and then choose Video from the Publish as menu. For details, see Publish projects as MP4 files with Adobe Captivate.
How do I add text captions?
How do I add closed captions?
How do I start screen recording?
When I click Contact Us, I’m not able to sign in or my product isn't listed. How do I contact support?
Captivate & other apps
How do I publish my project to an LMS?
What is Captivate Prime?
What is Captivate Draft?
What is the difference between Captivate and Presenter?
Captivate helps you create various types of e-learning content without programming. Adobe Presenter is a simple tool that lets you create videos for training and education. Learn more about Adobe Presenter.