Learn how to update your account and reinitiate a payment if it failed, or if you missed it.

How long do I have to fix a payment?

You have up to 30 days to update your payment information from the first payment failure on the renewal date. The subscription is suspended on the 30th day.

Check and fix your payment info

The most common causes for a payment to fail are:

  • A card has expired.
  • You've been issued a new card.
  • Your personal info has changed.

Check your payment details and update them as necessary:

  1. Sign in to your Adobe account.

  2. Under My plans, you see an error message if your plan expired or if you missed a payment. Click Edit payment info.

    My plans window
    My plans window

    Note:

    In countries served by Digital River, Adobe's e-commerce partner, you must contact us to reinitiate your payment.

  3. In the dialog box that appears, review your payment details and update the necessary information.

    Edit payment info
    Edit your payment info

    Using a corporate card?
    Be sure you’re using the name and billing address of the cardholder, not your own. To verify the correct name and billing address, check with the cardholder or your accounting department.

  4. Click Save to save your changes (even if you have not changed the details).

    Note:

    If your payment is not reinitiated after four business hours, contact us.

Confirm standing with your payment provider

If you pay with a credit card

If you’ve confirmed that your credit card information is correct, contact your bank to:

  • Ensure that the credit limit has not been exceeded. 
  • Inquire about daily withdrawal or purchase limits, as payment declines are sometimes due to these limits. 
  • Make sure that the credit or debit card is in good standing and that your card supports online transactions.
  • Find out if their fraud protection policies are affecting the use of your card.

Once any errors are fixed, Adobe reprocesses your payment automatically.

If you pay with PayPal

Contact PayPal directly to resolve any billing issues. Once any errors are fixed, Adobe reprocesses your payment automatically.

Verify that your payment went through

  1. To verify your payment, access your Adobe account.

  2. In the left pane, click Order history.  

    Order history
    Order history
  3. Under Order history, select the order number for the membership plan you want to see. 

    It can take up to 24 hours for your payment to post to your account.

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