Welcome to Adobe® Flash® Professional CS5.5. This document contains late-breaking product information, updates, and troubleshooting tips not covered in the Flash Professional CS5.5 documentation.
NOTE: Flash Professional CS5.5 is a 32-bit application which can be installed on computers with either 32-bit or 64-bit operating systems.
In addition to the Adobe Flash Professional CS5.5 system requirements, applications created using AIR for iOS will only run on devices that support iOS 4 or higher and iPod Touch 3rd & 4th generation, iPhone 3GS and iPhone 4, and iPad.
Applications created and published from Flash Professional CS5.5 for Android platforms will run on devices that run Google Android™ 2.2 operating system or higher. For a list of the latest certified devices, please visit www.adobe.com/flashplatform/certified_devices/.
For updates to Flash Professional CS5.5 system requirements, visit www.adobe.com/go/flash_systemreqs.
For CS Live system requirements*, visit www.adobe.com/go/cslive_requirements.
*Adobe CS Live services are complimentary for a limited time and include Adobe® BrowserLab, Adobe® CS Review, Acrobat.com, Adobe® Story and SiteCatalyst® NetAverages† Learn more.
1. Before you install, close all applications currently running on your system—including other Adobe applications, and browser windows. It is also recommended to temporarily turn off virus protection during the installation process.
2. You must have administrative privileges or be able to validate as an administrator.
3. Do one of the following:
4. If you are installing as an upgrade, the installer will check your system to find the valid upgrade product. If it cannot find it, it will ask you to input the serial number of the product being upgraded. You can also install the software in trial, then input your new and previous serial numbers in the serialization screen shown during launch.
5. If you are installing Flash Professional CS 5.5 Subscription Edition software, you will need to be connected to the Internet. The installer will prompt you if it detects that you are offline. An Adobe ID is required to purchase a subscription. If for some reason, you cannot connect to the Internet, you can install the trail version of the software and input your subscription serial number and Adobe ID during installation. For more information about your subscription software, go to www.adobe.com/go/subscription_learnmore.
Trouble-shooting Installation Issues
For additional CS5.5 installation help, go to www.adobe.com/go/cs5install.
For more detailed information about troubleshooting your installation, go to www.adobe.com/go/support_loganalyzer.
Note: If you want to install the product on a different computer, you must first deactivate the software on your computer. To deactivate, choose Help > Deactivate.
Features in trial software
The trial versions of After Effects CS5.5, Flash Professional CS5.5, Adobe Premiere Pro CS5.5 and Audition CS5.5 do not include some features that depend on software licensed from parties other than Adobe. For example, some codecs for encoding MPEG formats are available only with the full version of these products. HDV, XDCAM and AVCHD formats and sequence presets are not supported in the trial for both Mac OS and Windows. Adobe Media Encoder export does not include MPEG-4, MPEG-2, MPEG-2 DVD or MPEG-2 Blu-ray as export formats in the trial. The file importer does not recognize file types that are not included in trial mode (such as MPEG and XDCAM files). HDV is not included as a capture format in the Mac OS version of the trial.
Entering a serial number
Enter the serial number for the software you purchased in the serialization screen. The serialization screen will load the first time you launch the application. You can enter a serial number for the application itself or a serial number for any Creative Suite that contains the application. If the product you purchased is one of the Creative Suites, you can enter the serial number in any of the applications contained in the Creative Suite. Other applications installed as part of the same Creative Suite will recognize the new serial number the next time the applications are launched. If you purchased Flash Professional CS 5.5 Subscription Edition, you will need to be connected to the Internet and will be required to enter an Adobe ID when prompted.
Only applications running as a trial will recognize the new serial number. If any of the applications have already been serialized with a different serial number, it will continue to use that serial number until you remove the older serial number using the Help > Deactivate > Deactivate Permanently. Then on the next launch of the application, it will recognize the new serial number.
The serial number you purchased is for the use of the software in a specific language, and will only be accepted by a product installed in that language.
Volume licensing customers cannot purchase from a trial directly. However, a volume licensing serial number can be used to serialize all Creative Suite applications, including the Acrobat X trial. Please contact your reseller or authorized Adobe licensing center to place an order for a volume license. To find a reseller in your area, go to www.adobe.com/go/resellerfinder_en.
Creating or entering an Adobe ID registers your software and sets up access to Adobe CS Live online services. In order to take advantage of your complimentary subscription of CS Live services, and get up-to-date product information, training, newsletters, and invitations to Adobe events and seminars, you must register your product.
Please note that if you purchased Flash Professional CS 5.5 Subscription Edition on the Adobe Store, your product is already registered and you already have access to Adobe CS Live online services.
Flash Professional CS5.5 now supports the publishing of AIR applications for Android so developers can deliver applications to the Android Market. Developers will need to establish an account with the Android Market to publish their application. For more information, visit http://market.android.com/publish to set up an account.
Developers can deliver applications built with AIR for iOS to the Apple App Store. This requires the developer to be a member of the iOS Developer Program and follow the program guidelines.
A developer certificate from Apple is required in order to test and deploy applications to iOS devices. Apple provides information on its developer programs at http://developer.apple.com/ios/.
For the latest information about Adobe AIR releases, go to http://www.adobe.com/go/learn_air_relnotes_en.
Adobe Customer Service provides assistance with product information, sales, registration, and other non-technical issues. To find out how to contact Adobe Customer Service, please visit Adobe.com for your region or country and click on Contact.
Support Plan Options and Technical Resources
If you require technical assistance for your product, including information on complimentary and fee-based support plans and troubleshooting resources, more information is available at http://www.adobe.com/go/support/. Outside of North America, go to http://www.adobe.com/go/intlsupport/, click on the drop down menu under the question “Need a different country or region?”, choose a different country or region, then click GO. An alternate method is to click on Change beside the country name at the top of the screen to select a different country or region.
Free troubleshooting resources include Adobe’s support knowledgebase, Adobe user-to-user forums, Adobe Support Advisor and more. We are continually making additional tools and information available online in order to provide you with flexible options for resolving issues as fast as possible.
For complete Help plus community-based instruction, inspiration, and support, go to www.adobe.com/go/learn_flash_support_en.
To convert your trial to purchase, click http://www.adobe.com/go/buy_flashpro.
Third Party Code Information available at http://www.adobe.com/go/thirdparty/.
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