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Download Synced files content

  1. Creative Cloud User Guide
  2. Introduction to Creative Cloud
    1. Common questions | Creative Cloud
    2. Creative Cloud system requirements
    3. Creative Cloud file sync | Known issues
  3. Download, install, set up, and update
    1. Download Creative Cloud apps
    2. Open Creative Cloud apps
    3. Start workspace
    4. Update Creative Cloud apps
    5. Change the language of your Creative Cloud apps
    6. Uninstall the Creative Cloud desktop app
    7. Uninstall or remove Creative Cloud apps
  4. Manage your account
    1. Convert a Creative Cloud trial to a paid membership
    2. Reset your Adobe password.
    3. Change your Adobe plan.
    4. Update credit card and billing address
    5. View, download, or email your Adobe invoice
    6. Fix a failed or missed payment
    7. Cancel Adobe trial or subscription
  5. Creative services
    1. Using Adobe Stock in Creative Cloud apps
    2. Using Adobe Fonts in Creative Cloud apps
    3. Creative Cloud Market is no longer available
  6. Collaboration and storage services
    1. What are cloud documents
    2. Cloud documents | Common questions
    3. Create or convert files to cloud documents
    4. Set up cloud documents to use offline
    5. Revert to an earlier version of a cloud document
    6. Share your work for commenting content/help/en/creative-cloud/add-group-libraries.html
    7. Why can't I see my cloud documents offline?
    8. Creative Cloud Libraries
    9. Collaborate on Creative Cloud Libraries and folders
    10. Collaboration FAQ
    11. Sync your files using cloud storage
    12. Find how much cloud storage you have
    13. Set sync options
    14. Discontinuation of Creative Cloud Synced files
    15. Download Synced files and content
  7. Organize libraries
    1. Create groups in libraries
    2. Delete groups in libraries
    3. Delete elements in libraries
    4. Move elements in libraries
  8. Creative Cloud mobile apps
    1. Common questions | Mobile apps
    2. Adobe Creative Cloud for mobile
  9. Enterprise and teams
    1. Enterprise Learnand& Support
    2. Teams Learn and Support
    3. Quick start guide for team members

Creative Cloud Synced files are being discontinued. Starting February 1, 2024, Adobe will begin to discontinue Creative Cloud Synced files for all free and paid personal users not associated with a Creative Cloud for Enterprise or a Creative Cloud for Teams business account. For more details, visit here.

Learn how to download a backup of your Synced files to your computer.

You can download your content from the Creative Cloud Website after Feb 1, 2024, using the Package Download capability.

Note:

Zipped files are available until Mar 2, 2024, after which they will no longer be available for both desktop and mobile.

How can I download the backup of the Synced files on the desktop?

  1. Log in to the Creative Cloud Website and navigate to the Synced files tab.

    download files in package desktop

  2. Select Package files.

    Note:

    The process takes a while, depending on the number of files to back up. If you don't have any content in Creative Cloud Synced files, the package files button won’t be visible to you.

  3. Select Download.

  4. If you have more than 5GB of content, you'll see multiple zips. 

  5. Hover over each individual zipped file and select the three dots or the checkbox to see the download button.

    Individual zipped files in desktop is shown

How can I download the backup of the Synced files on mobile?

  1. Log in to the Creative Cloud Website and navigate to the Synced files tab.

    Package synced files option is shown in mobile

  2. Select Package files.

    Note:

    The process takes a while, depending on the number of files to back up. If you don't have any content in Creative Cloud Synced files, the package files button won’t be visible to you.

  3. Select Download.

  4. If you have more than 5GB of content, you'll see multiple zips.

  5. Select individual zipped files to get the download option.

    download option in mobile

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