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Sign in to your Adobe account (use the email address you provided when you set up your account).
Reset forgotten password
If you forgot your password or get the error “Adobe ID and password don’t match,” you can reset your password with your Adobe ID (usually your email) or your phone number.
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Go to your Adobe account.
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In the Reset your password window, choose how you want to reset your password:
- Recovery email: Adobe sends an email with instructions to reset your password.
- Recovery text: Adobe sends a text message with the verification code to your registered phone number.
Note:
If you don’t have access to the email address on file and you don’t have a phone number associated with your account for recovery, contact Adobe Customer Care to reset your password.
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Recovery email
Locate the “Reset your Adobe ID password” email and click the link provided. The “Reset your password” window opens in your web browser. Enter your new password twice, and click Reset My Password.
Recovery text
Enter the six-digit verification code from the text message into the Check your phone window, and click Verify.
Note:
Can’t find email? If you don’t see the email from Adobe in your inbox, check your Spam or Junk folder. If you still don’t see it, contact Adobe Customer Care.
Change existing password
To ensure the security of your account and data, it’s a good idea to periodically change your account password. Here’s how to do it:
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Sign in to your Adobe account with your Adobe ID (usually your email) and password using the Creative Cloud desktop app or the web login.
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