Find solutions to sign-in limit reached errors.

Issue

When you launch a Creative Cloud or Document Cloud subscription app, you get an error stating that sign-in failed, limit was reached, or the maximum number of activations was exceeded.

Having a problem with Acrobat DC? If you have a subscription to Acrobat DC, follow the solutions here to sign out of other computers. If you purchased Acrobat DC as a standalone (non-subscription) application, follow the solutions in "Activation limit reached" or "Sign in failed" error.

Can't access your old computer? If you can't access your previous computer or app (for example, you reformatted the hard drive or uninstalled the app without deactivating), don't worry. Follow the steps under Sign out of all computers or Sign out from accounts page.

Have a different issue? If you are having a different sign-in or activation problem, see Creative Cloud activation and sign-in troubleshooting.

Activation Limit Reached

These errors occur if you try to use the app on more than two computers. An Adobe Creative Cloud membership lets you use your apps on two computers. To use your apps on a third computer, sign out of the app on one of the first two computers. Signing out deactivates all installed Creative Cloud apps and services associated with your Adobe ID on that computer.

To resolve the error and continue using the app on the current computer, try the following solutions.

Sign out of all computers

This option lets you sign out of the app on all other computers. You can use this option remotely, without necessarily having access to the other computers. It's a good option to use if you lost the other computer or you accidentally uninstalled the app without signing out first.

  1. Connect to the Internet.

  2. Choose Sign me out of the other computers so I can sign in here in the dialog box that appeared when you tried to sign in.

  3. Click Continue.

  4. Enter your Adobe ID and password, if prompted.

Sign out of a single computer

This option lets you sign out of the app manually from one of your other computers. You need access to the other computer, the Internet, and the app on the other computer to use this option.

  1. Connect to the Internet and launch the app on the other computer. 

  2. Choose Help > Sign Out.

    For detailed instructions, see Sign in and sign out to activate Creative Cloud apps.

  3. On the current computer, choose I signed out of one computer so I can sign in here in the dialog box that appeared when you tried to sign in.

  4. Click Continue.

Sign out from account page

This option lets you sign out by deactivating a device from your account page on adobe.com.

Note:

This option is not available for Lightroom 6 or Acrobat DC if you purchased the app as a standalone (non-subscription) product. It is, however, available for single-app memberships.

  1. Access your Adobe ID account online, and sign in with your Adobe ID and password, or with your social (Facebook or Google) account. 

    If you are already signed in, click your name in the top navigation bar.

    The account management pane appears.

    Note:

    Your Adobe ID is the email address you used when you first purchased an Adobe membership, application, or service.

  2. In the Plans & Products section, click Manage plan.

    Manage plan
  3. Under Activated devices, click the x next to the device you want to deactivate.

    Click next to the device you want to deactivate

    Screen look different?

    In countries served by Digital River, Adobe's e-commerce partner, the Manage plan page looks different and has different options available. After you click Manage plan, if you don't see an Activated devices section, use one of the other methods described above to sign out of your Creative Cloud apps.

  4. Click Deactivate.

    Click Deactivate

    To activate a device again, simply launch an Adobe application from that computer. You should be prompted to sign in. If not, choose Help > Sign In.

    Note:

    Remember, you can only have two devices activated at any time. Make sure that you have only signed in to your Adobe apps on one other device before signing in on (activating) a second device.

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