Try the solutions in this article when one of the following errors is displayed even though you have an active subscription:
- Buy now
- Trial expired
- Start trial
- No subscription found
- <nn> days remaining
Launch any Creative Cloud app included in your membership, such as Photoshop or Illustrator. If prompted, sign in on the next screen.
Running into a problem? See Activation and deactivation troubleshooting.
- Rename the SLCache folder to SLCache.old, located in the following location:
- Windows: \Program Files (x86)\Common Files\Adobe
- Mac OS: System Library/Application Support/Adobe
- (Windows only) Once you rename SLCache, you get a "Configuration error: 16" when you open a Creative Cloud product. Right-click the product icon and choose Run as Administrator. This creates a new SLCache folder, and the product starts normally.
Running into a problem? See Configuration error | CC, CS.
For more troubleshooting steps on issues related to Enterprise ID, see Correct subscriptions for Adobe or Enterprise ID.