Stop Creative Cloud from reverting to trial mode

When I launch any Creative Cloud app, one of the following errors is displayed even though I have an active subscription:

  • Buy now
  • Trial expired
  • Start trial
  • No subscription found
  • <nn> days remaining
No subscription found and Buy Now is displayed
Example: "Buy Now" message is displayed even for an active subscription

Note:

A trial message may also appear when you start a Creative Cloud app. If you still have time remaining on your trial, click Continue Trial to open the app. Otherwise, click Join Now to purchase the app.

Solution 1: Verify that your subscription is active in the account manager

  1. Go to Adobe.com and sign in with your Adobe ID associated with your membership.

    Note:

    Your Adobe ID is the email address you used when you signed up for yourCreative Cloud membership.

  2. In the Manage Accounts section, check if your subscription is active.

    Note:

    If your plan is no longer active, select Edit Payment to update your credit card information.

    Plans and products

Solution 2: Sign out and then sign in

  1. Open the Creative Cloud desktop application by clicking the desktop icon.

    Note:

    You can also open the Creative Cloud desktop app from the following location:

    • Windows: Start > Programs > Adobe Creative Cloud
    • Mac OS: Go > Applications > Adobe Creative Cloud > Adobe Creative Cloud

  2. From the Profile menu, click Sign out.

    Sign out
  3. In the confirmation dialog box, click Sign Out. The Creative Cloud apps and services associated with your Adobe ID are deactivated on that computer.

  4. A sign-in option appears immediately. Sign in again with your Adobe ID and password to reset your Creative Cloud license and reactivate your apps and services on that computer.

    Your Adobe ID is the email address you used when you signed up for your Creative Cloud membership.

    Note:

    Running into a problem? See Activation and deactivation troubleshooting.

  5. Launch any Creative Cloud application included in your membership, such as Photoshop or Illustrator. If prompted, sign in on the next screen.

Solution 3: Check for updates

  1. Make sure that your computer is connected to the Internet.

  2. Launch the Creative Cloud desktop application.

  3. Click the gear icon and choose Check for App Updates.

    You can also check for updates by pressing Ctrl+Alt+R (Windows) or Command+Option+R (Mac OS).

Solution 4: Reset the hosts file

Redirected IP addresses can prevent you from completing the licensing process.

  1. Repair the hosts file using the Limited Access Repair tool.
  2. If the issue is not fixed even after you run the Limited Access Repair tool, reset the hosts file manually.

Solution 5: Resolve possible malformed licensing data

  1. Rename the SLCache folder to SLCache.old, located in the following location:
    • Windows: \Program Files (x86)\Common Files\Adobe
    • Mac OS: System Library/Application Support/Adobe
  2. (Windows only) Once you rename SLCache, you will get a "Configuration error: 16" when you open a Creative Cloud product. Right-click the product icon and choose Run as Administrator. This creates a new SLCache folder, and the product will start normally.

For more information, see Configuration error | CC, CS.

Additional licensing troubleshooting

For more troubleshooting steps on licensing issues, see Correct subscriptions for Adobe or Enterprise ID.

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