When I launch any Creative Cloud app, one of the following errors is displayed even though I have an active subscription:
- Buy now
- Trial expired
- Start trial
- No subscription found
- <nn> days remaining
A trial message may also appear when you start a Creative Cloud app. If you still have time remaining on your trial, click Continue Trial to open the app. Otherwise, click Join Now to purchase the app.
A sign-in option appears immediately. Sign in again with your Adobe ID and password to reset your Creative Cloud license and reactivate your apps and services on that computer.
Your Adobe ID is the email address you used when you signed up for your Creative Cloud membership.
Running into a problem? See Activation and deactivation troubleshooting.
- Rename the SLCache folder to SLCache.old, located in the following location:
- Windows: \Program Files (x86)\Common Files\Adobe
- Mac OS: System Library/Application Support/Adobe
- (Windows only) Once you rename SLCache, you will get a "Configuration error: 16" when you open a Creative Cloud product. Right-click the product icon and choose Run as Administrator. This creates a new SLCache folder, and the product will start normally.
For more information, see Configuration error | CC, CS.
For more troubleshooting steps on licensing issues, see Correct subscriptions for Adobe or Enterprise ID.