Limited access to Adobe apps or services

The Limited Access Repair tool allows you to resolve issues associated with the following error message:

  • "You may have limited access to Adobe apps or services."
Limited access error message
Or, in scenarios where you receive one of the following messages and believe them to be in error:
  • The Creative Cloud applications are available in trial mode.
  • Trial expiration
  • "We are unable to activate [product name]. Product activation is required to use this product..."
The tool works by editing the Adobe-related entries in your hosts file, so that your computer can access
our activation servers and give you full access to the products you have purchased.


How to download and use the Limited Access Repair tool

To resolve the issue you are facing, follow these steps:

  1. Double-click the downloaded file to extract its contents.

  2. From the extracted folder, launch the Limited Access Repair tool in Admin mode.

    • Windows: Right-click on the tool and choose Run as Administrator.
    • Mac: Double-click the tool and enter the admin credentials to continue. 
    Run as admin
  3. Accept the License Agreement.

    Accept license agreement
  4. Click Continue.

    Confirmation window
  5. The tool fixes your hosts file and display the number of entries fixed. Click Close.

    Fix is complete
  6. Open the Creative Cloud desktop app, click the gear icon, and choose Check for App Updates.

    Gear icon menu


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