- "We are unable to activate [product name]. Product activation is required to use this product..."
- "Please connect to the Internet and retry."
- "Either your computer is offline or the clock on your computer is set incorrectly, causing a connection error. An Internet connection is required. Please connect to the Internet or adjust your clock and try again."
Your computer could have trouble connecting to Adobe's activation servers. Follow the steps below to resolve these issues.
For more general help with common activation and sign-in issues, see Creative Cloud activation and sign-in troubleshooting or Activation and deactivation troubleshooting.