Make sure that your computer and operating system meet the minimum system requirements. Some applications like Adobe Premiere Pro, After Effects, and Lightroom require a 64-bit processor and operating system. For more details, see Not all apps displayed for download | Creative Cloud Desktop app.
With the Creative Cloud desktop app active, use the following keyboard shortcut to force it to close and relaunch itself and all associated processes:
- Windows: Ctrl+Alt+R
- Mac OS: Command+Option+R
Sign out and sign back in to the Creative Cloud desktop app.
- For detailed instructions, see Sign in and sign out to activate Creative Cloud apps.
Remove the OPM.db file and log in to the Creative Cloud application using the Adobe ID associated with your membership.
- Mac OS: You can locate the OPM.db file in the /User/<user>/Library/Application Support/Adobe/OOBE folder.
To access the hidden user Library folder, see Access hidden user library files.
- Windows: You can locate the OPM.db file in the \Users\<user>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see Show hidden files, folders, filename extensions in Windows.
Remove and reinstall the affected application.
- For detailed instructions, see: Uninstall or remove Creative Cloud apps.