You’ve purchased a Creative Cloud subscription, but you’re seeing messaging that indicates you’re still in trial mode or that your trial has expired. Learn how to fix this through the Creative Cloud desktop app or via web login.

GOOD TO KNOW
It can take up to one hour for your purchase to process. Until it is processed, the apps continue to show the options for a free membership. You may need to wait a little longer if you completed your purchase within the past hour.

Fix with Creative Cloud desktop app

Make sure your subscription is active

  1. Sign in to your Creative Cloud desktop app, located in the taskbar (Windows) or Apple menu bar (Mac OS), your with your Adobe ID (usually your email) and password.

    Click your profile image in the top navigation bar.

    Note:

    If you have more than one Adobe ID, please check that you are logged into your Creative Cloud desktop app with the correct ID.

  2. In the pop-up screen, click Manage account. You may be prompted to enter your password to verify your identity.

    Your Adobe ID account management screen will open.

    Manage Account
  3. In Plans & Products, click Manage plan.

    Manage Plan
  4. In the Manage Account section, check to make sure your subscription is active. If it’s expired, that’s likely why you’re seeing messaging that indicates you are in trial mode or that your trial has expired.

    Account Expired
  5. If your subscription is showing as active, then an out-of-date payment method may be the issue.

    To see if your payment information is current, in Plans & Products, select Edit payment details.

    Edit Payment Details
  6. If it isn’t current, update your credit card information in the pop-up window and click Save.

    Your new payment method will take effect in the next billing cycle.

Check for Creative Cloud desktop app updates

  1. Click the Creative Cloud icon, located in the taskbar (Windows) or Apple menu bar (Mac OS), to open the Creative Cloud desktop app.

  2. In your profile menu, click Sign out.

    Sign Out
  3. To sign in again, enter your Adobe ID (usually your email) and password, and click Sign in.

  4. Click the gear icon in the top right corner.

    Check for App Updates
  5. Choose Check for App Updates from the pop-up menu. You can also press Ctrl+Alt+R (Windows) or Command+Option+R (Mac OS) to refresh the Creative Cloud desktop app and check for updates.

  6. If you aren’t using the latest version of the Creative Cloud desktop app, a prompt to update will appear. Click Update.

Fix with Creative Cloud web login

Make sure your subscription is active

  1. On Adobe.com, sign in to your Adobe account with your Adobe ID (usually your email) and password.

    If you’re already signed in, click your profile image in the top navigation bar.

    Note:

    If you have more than one Adobe ID, please check that you are logged into your account with the correct ID.

  2. In the pop-up pane, click Manage Account. You may be prompted to enter your password to verify your identity.

    Your Adobe ID account management screen will open.

    Manage Account
  3. In Plans & Products, click Manage plan.

    Manage Plan
  4. In the Manage Account section, check to make sure your subscription is active. If it’s expired, that’s likely why you’re seeing messaging that indicates you are in trial mode or that your trial has expired.

    Account Expired
  5. If your subscription is showing as active, then an out-of-date payment method may be the issue.

    To see if your payment information is current, in Plans & Products, select Edit payment details.

    Edit Payment Details
  6. If it isn’t current, update your credit card information in the pop-up window and click Save.

    Your new payment method will take effect in the next billing cycle.

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