Troubleshoot the Adobe Akamai Download Manager 3 for trial software

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Technical Communication Suite User Guide

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Applies to: Adobe Acrobat Adobe InDesign Server Captivate Technical Communication Suite

某些 Creative Cloud 应用程序、服务和功能在中国不可用。

Akamai Download Manager 3 enables the download of some trial software on Adobe.com. For example, Akamai 3 is used to download trial versions of Acrobat X Pro, Adobe Captivate, and the Technical Communications Suite.

When downloading a trial product from Adobe.com, Akamai Download Manager 3 installs automatically on your computer. One of its advantages is that it lets you pause and resume downloads.

Akamai Download Manager 3 system requirements

If you're having trouble downloading the trial product, make sure that your computer meets the minimum system requirements for Akamai Download Manager 3. 

Operating system Browser
  • Windows XP 32 bit (SP2 and SP3)
  • Windows XP 64 bit
  • Windows Vista 32 bit (SP1 and SP2)
  • Windows Vista 64 bit
  • Windows 7
  • Internet Explorer 7 or 8
  • Firefox 2.x, 3.x
  • Mac OS X 10.4 or later*
  • Firefox, Chrome, Safari

*The Acrobat X Pro trial is not available on Mac OS.

Akamai Download Manager 3 doesn't install.

  1. If you see the Akamai Download Manager Installer window but the installer doesn't start, click Try Reopening It. Then, click Run.

Try reopening it

You know that Akamai Download Manager 3 installs when a download progress bar appears. You may be prompted to browse to choose a location to save the download.

  1. If the Akamai Download Manager doesn't install or if you get an error, Download the trial directly.

Akamai Download Manager 3 installs but the download never starts

Keep the web browser and the Akamai Download Manager 3 window open until the download completes. If you close either window prematurely, the download fails.

  1. Go to the Adobe downloads page and restart the download.
  2. Leave the browser and the Akamai Download Manager window open until the download successfully completes.
  3. If the download fails again, download the software without using Akamai. See Download the trial directly.

Akamai Download Manager installs, the download starts, but then it pauses or hangs.

  1. Uninstall the Akamai Download Manager. See How do I remove Akamai Download Manager?
  2. Delete the Resume Download shortcut from the desktop, if it's there.
  3. Navigate to the folder where you saved the files and delete any temporary files ending in .part.
  4. Go back to the Adobe downloads page and restart the download.
  5. Leave the Akamai Download Manager window open until the download successfully completes.
  6. If the download fails again,  download the software without using Akamai. See Download the trial directly.

Download the trial directly

To download the trial product without using Akamai Download Manager, do the following:

  1. Use a browser such as Internet Explorer 8 or Firefox 3.6, which do not have a limit on the size of file downloads.
  2. Go to the Adobe downloads page and start the download.
  3. In the Akamai Download Manager Installer window, click the link (or links) to download the software directly.
Acrobat direct download

The download completed. How do I install the product? 

See Start the installer after downloading.

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