On this page
- Akamai Download Manager 3 system requirements
- Akamai Download Manager 3 doesn't install.
- Akamai Download Manager 3 installs but the download never starts
- Akamai Download Manager installs, the download starts, but then it pauses or hangs.
- Download the trial directly
- The download completed. How do I install the product?
- Additional resources
Akamai Download Manager 3 enables the download of some trial software on Adobe.com. For example, Akamai 3 is used to download trial versions of Acrobat X Pro, Adobe Captivate, and the Technical Communications Suite.
When downloading a trial product from Adobe.com, Akamai Download Manager 3 installs automatically on your computer. One of its advantages is that it lets you pause and resume downloads.
If you're having trouble downloading the trial product, make sure that your computer meets the minimum system requirements for Akamai Download Manager 3.
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*The Acrobat X Pro trial is not available on Mac OS.
You know that Akamai Download Manager 3 installs when a download progress bar appears. You may be prompted to browse to choose a location to save the download.
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If the Akamai Download Manager doesn't install or if you get an error, Download the trial directly.
Keep the web browser and the Akamai Download Manager 3 window open until the download completes. If you close either window prematurely, the download fails.
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Go to the Adobe downloads page and restart the download.
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If the download fails again, download the software without using Akamai. See Download the trial directly.
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Uninstall the Akamai Download Manager. See How do I remove Akamai Download Manager?
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Go back to the Adobe downloads page and restart the download.
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If the download fails again, download the software without using Akamai. See Download the trial directly.
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Go to the Adobe downloads page and start the download.
- Search the Adobe knowledgebase for any error messages that you encounter.
- Visit the Downloading, installing, and setting up forum.
- Read Download and install trials.
- Read Troubleshoot download problems.
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