Account

Payment

Update or change your credit card information

You update your payment details under Plans & Payment in your account.  Sign in to your account to get started.

For instructions, see Update your credit card and billing information.

Switch between credit card and PayPal

You change your payment method under Plans & Payment in your account. Sign in to your account to get started.

Lean how to easily switch between a credit card or PayPal.

Update payment or try again

If your original payment failed or you missed a payment, you can update your payment details by signing in to your account.

Learn how to reinitiate a payment.

Change country associated with your account

If you've moved to a different country since you purchased your Adobe subscription or product, contact us to update your address.

Billing issues

Determine why your bill went up

If your bill is more than you expected, it could be because a promotional price ended, a trial version automatically rolled over to a paid membership, or the membership price increased in your region.

Learn more about why you were charged a higher amount.

Find common causes for charges appearing twice in one month

If there are two similar charges on your bill, it could be due to several reasons. For example, you might have purchased products separately on different Adobe IDs using the same card. 

Learn more about why there might be two similar charges on your bill.

Look into why charges appear when you didn’t buy anything

You might have forgotten to cancel a trial version, which converted to a regular subscription after the trial period. Or, you might have subscribed to a service a year ago, such as PDF Pack, and the subscription renewed.

Learn more about why there might be a charge from Adobe on your bill.

Determine why you received a payment reminder when you already paid

You could have received a payment reminder for many reasons. For example, you have more than one subscription, or your credit card expired and could not be charged. 

Learn more about why you received a payment reminder.

Get help updating your credit card details

Occasionally, a web browser conflicts with our accounts page. Try using a different browser to edit your credit card information. Also, you cannot update your credit card information on the renewal or billing date. 

Learn more about why you can't update your credit card information and how to fix it.

Orders and receipts

Return and cancel orders

See how to cancel your membership (subscription) and learn about refunds and early termination fees:

Print a receipt or invoice

Your billing history is available when you sign in to your account.  For instructions, see Find and print your invoice.

Find email about your subscription or purchase

Learn how to troubleshoot when you did not receive an expected email from Adobe about your subscription or purchase.

Account security and privacy

Add phone for account recovery

You can use your mobile phone number for account recovery when you forget your password. To add your phone, sign in to your account, and switch to the Security & Privacy tab. For instructions, see Use your phone number for account recovery.

Add two-step authentication

Learn how to make your account more secure by setting up two-step verification.

Revoke access to third-party apps

If you have allowed third-party applications to access your Adobe ID account information, you can revoke the access.

Disable machine learning

Learn what machine learning is, how it is helpful, and how you can turn it off if you want. See the Machine learning FAQ.

Plans and membership

Redeem, sign in, and activate

On how many computers can I install my apps?

You can install your Adobe app on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. See On how many computers can I install my apps.

Redeem your purchase

Learn how to redeem your Adobe purchase so you can download and install your app. 

Find your serial number

If you registered your product or purchased from Adobe.com, view your order history on your Plans & Products page.

Otherwise, if you have the product packaging or a redemption code from a reseller, see Find your serial number.

Sign in to activate your app

Open the app, and select Help > Sign In. Sign in using your Adobe ID, or if you haven't created an Adobe ID yet, click Get an Adobe ID. For step-by-step instructions, see Activate and deactivate Adobe products

Deactivate your app so you can install on another computer

You deactivate an application by choosing either Help > Sign out or Help > Deactivate.  Learn how:

Change, renew, or update plan

Upgrade or change your plan

You can change plans on the Plans & Products page of your account. Sign in to your account to get started. For instructions, see Change your Creative Cloud plan.

Renew, restart, or extend your membership

Cancel your membership

Learn how to cancel your membership or subscription:

 

Convert a trial to a paid membership

Learn how to convert your trial software to a paid membership or subscription:

Student or teacher plans

How do I get a student/teacher discount? Do I qualify?

Find out if you qualify for a student or teacher discount for Adobe products.

Where do I upload the proof of eligibility?

Your submission process depends on your region:

How long is the student membership valid?

After you graduate from school, you can take advantage of the education discount for one more year.

Learn how to renew your student discount.

How do I convert my student membership to a regular membership?

No longer eligible for a student discount? Learn how to change your Creative Cloud plan.

How do I use my student code?

Learn how to redeem your product using your product code.

Trials

How long can I use the trial?

Trial length can vary depending on the product and your region. A trial period begins as soon as you download the software. Learn more about using Adobe trial software

When does the trial period start?

A trial period begins as soon as you download the software. Learn more about using Adobe trial software

Why is my app showing up as a trial?

Does your Creative Cloud app display a message that it is a trial version (or that your trial expired)?  Learn how to stop Creative Cloud apps from opening in trial mode

Profile, ID, and Password

Adobe ID and password

Access your account details

Access your Adobe ID account online, and sign in with your Adobe ID (your email address) and password.

If you have a Creative Cloud account, you can also access your account via the Creative Cloud desktop app.

Forgot your Adobe ID?

Your Adobe ID is the email address you used when you first subscribed or purchased an Adobe app or service. If your primary email address isn't working, try a different email account. Learn how to reset your Adobe ID.

Forgot your password?

If you forgot your password or get the error “Adobe ID and password don’t match,” you can reset your password with your Adobe ID (usually your email) or your phone number. Learn how to reset your password.

Change your password

You can change your password using your Adobe ID or phone number. Learn how to change your password.

Combine multiple Adobe IDs

Always use the same Adobe ID (email address) when you purchase a new membership, plan, product, subscription, or service from Adobe.

If you think you have multiple Adobe IDs associated with different email addresses, or are unclear which email address is associated with your membership or purchased product, contact us.

Update profile and email

Change email address

Update your Adobe account with your new email address. Learn how to create or update your Adobe ID.

Learn how to use your phone number for account recovery.

Change the country associated with your account

If you've moved to a different country since you purchased your Adobe subscription or product, contact us to update your address.

Change billing address

Learn how to change the billing address associated with your Adobe account.

Change your profile details or your forum nickname

To change your account profile, sign in to your account, and switch to the Profile tab. For instructions, see Update your profile details.

Update communication preferences