Only one User ID (Adobe, Enterprise or Federated ID) is required to work with all your accounts and projects. The same User ID can have different roles for different accounts and projects—even if you work on projects that are from a different licensee.

A license includes one or more accounts. For example, a license can include separate accounts for Europe, North America, and Asia. Each account includes a Master Admin that is tied to a User ID for each Master account. The initial Master Admin can assign additional Account Admin roles, which have the same capabilities as the initial Master Admin. A Master Admin is responsible for creating projects and roles in that account. For each project, Master Admins can add users based on their User ID and assign roles or permissions to those users. These are called user accounts.


We recommend that you limit the number of Master Admins in each account. Instead, Master Admins should assign users to projects and give each user only the permissions they need for each project.

Company contract structure
The company contract can include multiple accounts. Each account can include multiple projects.

How User IDs work

An account represents a company or publisher. The Master Admin creates projects. A project defines the information for the app. When a Master Admin assigns users to a project, they specfiy roles and permissions for each user. Each role includes permission settings that can be enabled.

For example, ACME Corporation has a worldwide business in which regions manage their own applications. Each region has its own master account with a Master Admin assigned to that account. For each account, the Master Admin creates projects and assigns users to those projects. The same user can have different permissions for different projects.

An ACME user could have the following setup:

Adobe ID Accounts Projects Permissions ACME North America Widgets Weekly
Gadgets Galore
ACME Annual Reports
Master Admin ACME Europe ACME Bambinos
ACME Estilos
ACME Annual Reports
Content Producer
Content Creation ACME Asia Widgets Weekly Asia Content Producer

In this example, the same User ID would allow this user to work on three different accounts and seven different projects within those accounts. The available options after sign-in depend on which permissions that user is assigned for each project.

Customers can grant any existing User ID permissions to their projects, regardless of which enterprise organization they belong to.

Switching accounts and projects

When you sign in using your User ID, you can select which account to work on—if you have rights to more than one. Then you choose the project within the account that you want to work on.

  • If you want to switch to a different project, choose a project from the pop-up menu.


Switching to a different project
Switching to a different project

  • If you want to switch to a different account, click the account name in the toolbar, and choose a different account.
Switching to a different account
Switching to a different account

Creating roles

Only Master Admins can create and edit roles. When you create a role, you enable capabilities (or permissions) for whichever users are assigned those permissions. For example, you can create one role that includes permissions for app building and another role that includes permissions for creating and publishing content. When adding users to a project, the Master Admin (or a user with a project management permission) then assigns these roles to different users or selects custom permissions.

  1. Sign in to the On-Demand Portal ( using a Master Admin User ID.


  2. In the On-Demand Portal, click Master Settings in the left navigation bar, and then click Roles.

    If the “Master Settings” option does not appear in the left navigation bar, you signed in with a User ID that does not allow you to create roles.

  3. Click Create and specify the name of the role. Select the permissions you want to include in the role.

    Click the Add Role icon


    Users are permitted to use the Preflight app if either the "View in Adobe Experience Manager Mobile Preflight app" option is selected OR if any of the other Content permissions are selected.

  4. Click Save when you’re done.

    When you add a user to a project, you can then select that role.

Assigning roles and permissions to users

You can assign different roles or permissions to different users to allow users to perform different tasks, such as building the app or creating and publishing content. You don’t need to create a separate User ID for each user or role. A User ID can be assigned to different accounts and to different projects within each account, with different roles or permissions.

To perform this task, you must use a Master Admin account or a user account with the "Manage Projects and Users" permission.

  1. Sign in to the On-Demand Portal ( with a User ID that has Manage Projects and Users rights.

  2. Click the Users tab.

  3. Click the title of the project you created, and then click Add User.  

  4. Type the email address of the user's User ID, and then click Submit.

    The email address needs to be registered as a valid ID—either a personal Adobe ID or an Enterprise  ID if the user is registered as a member of your organization.

  5. Click to indicate whether to add the personal Adobe ID or the Enterprise ID of the user.


    Let your users know whether they should sign in using their personal Adobe ID or their Enterprise ID. The same email address can be both an Adobe ID and an Enterprise ID. In such cases, users must select the correct option to access the projects associated with that account.

    Choose an Account
  6. Select the role or permissions to which you will assign the user.

    You can either specify a role, or you can select Custom and specify permissions.

  7. Click Save.

    When that user signs in to the Portal, he or she can then select the project and perform the tasks associated with the role or permissions you specified.

    When you add a user to a project, no automatic notification is sent. Consider sending a message to newly added users to notify them.

Adding Master Admins to the Master Account

Use the Admin tab to add administrators to the account. When you assign a Master Admin role to a User ID, you can either give full account access to the user, or you can provide only company-level access to Support information.

  1. Sign in to the Portal using a Master Admin account.
  2. In the Portal, click Master Settings in the left navigation bar, and then click Admin.
  3. Click Admin, and then specify the User ID of the user you want to add.
  4. In the Company-Level Permissions dialog box, select "All Permissions" if you want the user to have full Master Admin privileges. Select "Access Support" if you want the user to have access only to company-level permissions such as Support information and Analytics. Click OK.

When you add or remove a Master Admin, the user is notified via email.