Learn how to install, activate, and use Creative Cloud apps on a new computer or device, even if your previous computer or device is no longer available.

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  1. Sign in to your Adobe account (use the email address you provided when you set up your account).

  2. Click the page below that matches your account page, and you'll find the correct instructions.

Note:

If you are setting up Creative Cloud for the first time, see Download your Creative Cloud apps.

Install Creative Cloud apps on a new computer

Click one of the options below depending on whether the previous computer on which you were using your subscription is available. Then follow the instructions.

If the previous computer is available

  1. Sign out of Creative Cloud to deactivate Creative Cloud apps from your previous computer.

  2. From your new computer, sign in to your Adobe ID account

  3. From your new computer, navigate to the Creative Cloud apps Catalog and download the apps you want.

You can now use Creative Cloud on the new computer or device.

use_creative_cloudnewcomputerdeviceavailable

If the previous computer is no longer available

If you cannot sign out of Creative Cloud because the computer or device is no longer available, deactivate the computer or device from your Account page as explained in the steps below. Once the computer or device is deactivated, you are signed out of Creative Cloud. You can then sign in to Creative Cloud using another computer or device.

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To deactivate the computer or device that is no longer available, follow these steps:

  1. Access your Adobe ID account, and sign in with your Adobe ID and password, or with your social (Facebook or Google) account.

  2. In the Plans & Products section, click Manage plan.

    Manage Plan
  3. Under Activated devices, click the x next to the device you want to deactivate.

    Activated Devices

    Screen looks different? In countries served by Digital River, Adobe's e-commerce partner, the Manage plan page looks different and has different options available. After you click Manage plan, if you don't see an Activated devices section, use the following method to sign out of your Creative Cloud apps:

    1. Try signing in to the new computer or device. An error message is displayed, informing you that your activation limit has been reached.
    2. Select Sign me out of all other computers or devices.
  4. Click Deactivate

    The previous computer gets deactivated, and you can now use Creative Cloud on another computer. 

  5. From your new computer, sign in to your Adobe ID account

  6. From your new computer, navigate to the Creative Cloud apps Catalog and download the apps you want.

You can now use Creative Cloud on the new computer.

For information on troubleshooting Creative Cloud activation and sign-in issues, see Troubleshoot Creative Cloud activation errors.

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