This document lists common installation errors and recommended solutions. (For other download and installation related help, click the appropriate link above.)

Find the solution for your error code

Quickly find a specific error code or a message: Use your web browser's Find feature to quickly locate your error in this document - press Ctrl+F (Windows) or Cmd+F (Mac OS).

Error Message Solution
Conflicting application while installing Acrobat Please close the following applications to continue:
<Application Name>
See Close a conflicting application or process
Installation failed The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. See Creative Cloud desktop application "Installation Failed" error message
Unable to reach or connect to Adobe servers Unable to reach Adobe servers. Please check your firewall settings, ensure that the time settings on your computer are correct, and try again. See Unable to reach Adobe servers
Installation gets stuck at a random percentage   See How to fix suspended installation errors for Acrobat on Windows and 
App installation hangs
Error 136, C136 Unable to install the product Click Retry to download and install Acrobat again
Error 1328 Error applying patch to file C:\Config.Msi\PT74ID.tmp. It has probably been updated by other means, and can no longer be modified by this patch. For more information, contact your patch vendor. See Error 1328: Error applying patch to file
Error 1406 Could not write value {47833539-D0C5-4125-9FA8-0819E2EAAC93} to key \SOFTWARE\Microsoft\InternetExplorer\Toolbar. Verify that you have sufficient access to that key, or contact your support personnel. See Error 1402 or error 1406 when installing Acrobat or Reader
Error 1603 Fatal error during installation. See Error 1603: A fatal error occurred during installation
Error 1722 There is a problem with this Windows Installer package. A program run as the part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallWebResources, location: C:\Program Files(x86)\Adobe\Acrobat DC\Acrobat\AcroCEF\AcroServicesUpdater.exe See Error 1722 while installing/updating Acrobat DC/Acrobat Reader DC on Windows
Error 19 The return code from the Adobe Installer Process is (19).Stopping the installation process.
Failed in Acrobat [Package Path to Acrobat] deployment (3145775).Stopping the installation process
See Acrobat installation fails with error code 19
Error 1923 Adobe Acrobat Update Service (AdobeARMService) could not be installed.
Verify that you have sufficient privileges to install system services.
Error 1923 occurs when you try to update Acrobat DC or Acrobat Reader DC
Error 1935 An error occurred during the installation of assembly component {9718BF1D-6A9F-3406-A992-630F7EF2F164} HRESULT: 0x80070308
See Acrobat installation fails giving error 1935 on Windows
Error 1, P1 Sorry, installation failed.
An unknown error has occurred.
See Resolve installation failure | Adobe Creative Cloud desktop application
Error 201, P201 We've encountered the following issues:
There seems to be a problem with the download process. For troubleshooting tips, please visit our customer support page.
Occurs when the download is paused or when the server response is poor. See Network and connectivity issues
Error 205, P205 There seems to be a problem with the downloaded file(s). For troubleshooting tips, please visit our customer support page. Occurs when there is a problem with the downloaded file(s). See Network and connectivity issues
Error 206, P206 Retry installation.
We are unable to reach Adobe servers. Please check your internet connectivity and firewall settings, then click "Retry".
Occurs when a network connection is unavailable or server is unreachable. See Network and connectivity issues
Error P22 Sorry, installation failed
Installation on case-sensitive volumes is not supported. Please choose a different volume for installation.
See Case-sensitive drives not supported or similar install error | Mac OS
Error P81 We've encountered the following issues:
Another installer is currently running, which must be closed before installing this product. Please close other installers.
See Error P81 or 81 occurs when you install Acrobat DC
Error 28000 Installation of Acrobat Licensing Module has failed. For potential workarounds to this problem please refer to See How to prevent the rollback of Acrobat installation on Windows 64-bit
Error Disk full Installation done with errors due to low disk space
or Installation failed due to low disk space
See Low disk space errors
Exit code 7 Please see specific errors below for troubleshooting. For example, ERROR: DW003, DW006 ... See Exit code 6 or Exit code 7 install errors
Unsupported OS error Unsupported OS See System Requirements for Adobe Acrobat | Pro DC, Standard DC
Insufficient disk space Insufficient disk space. Please check minimum requirements and free up disk space to try again See Exit codes 30 and 31 - low disk space errors | Creative Suite

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