Issue with CC 2018 and prior apps

Apple OS 10.15 Catalina supports 64-bit apps only. Since CC 2018 or prior apps contain 32-bit components, these apps will fail to launch on machines running macOS 10.15 Catalina.

For more details, see Why don't my Adobe apps work in macOS 10.15 Catalina?

For example; if you create a package containing CC 2018 and CC 2019 apps, the package will deploy successfully. The CC 2019 apps will also launch successfully, however, when end users launch a CC 2018 app it will fail with the following error message:

Catalina error on CC 2018 and prior apps

Issue with quarantine bits in downloaded package

When you create a package on the Admin Console, a zip archive of the package is downloaded to your computer. In the Admin Console, the zip file is created on-the-fly and then downloaded. Since it is created dynamically, a zip file downloaded on a macOS machine has the com.apple.quarantine bits associated with it.

This is the case for zip files downloaded on any macOS machine. However, in the case of a machine that is running macOS 10.15, you will be unable to extract and deploy the associated package that has the com.apple.quarantine bits associated with it.

Resolution

After the zip file is downloaded, you will first need to remove the quarantine bits, extract the contents, and then deploy the package.

Follow these steps to remove the quarantine bits:

  1. Open the Terminal and navigate to the folder containing the downloaded zip file.

  2. Run the following command to check if the downloaded file has the quarantine bits associated with it:

    xattr <downloaded packaged name>

    If the output of the above command, contains the following, then the quarantine bits are associated with the file:

    com.apple.quarantine

  3. Run the following command to remove the quarantine bits from the file:

    xattr -d com.apple.quarantine <package name>

  4. Again, run the following command to check if the downloaded file has the quarantine bits associated with it:

    xattr <downloaded packaged name>

    The output of the above command will no longer display the below:

    com.apple.quarantine

    This means that the quarantine bits have been removed.

  5. Extract the contents of the zip file to get the package.

  6. Go ahead and deploy the package on your end-user machines.

Issue extracting packages

Due to changes introduced in macOS 10.15 Catalina, Admin Console installer package zip files created prior to September 16, 2019 will fail to decompress properly on machines running macOS 10.15.

Resolution

If you are installing packages on a 10.15 client machine, then we advise that you should take one of the following steps:

  • In the Adobe Admin console, leverage your existing package to create an update package.
  • Create a brand new package.
  • Extract the existing package on a version of macOS prior to 10.15 and then deploy it to the machine running 10.15.

Note:

If you are using JAMF Casper or MUNKI,  then the package you have uploaded to your repository will continue to install successfully on 10.15 and prior versions of macOS, because it has already been extracted.

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy