This document contains basic troubleshooting tips to solve some of the typical problems that you may encounter while migrating data and content from existing LMS to Captivate Prime.
Ensure that your accounts have been created in the FTP and Box services. When you create a migration project, you request to set up these two services. As soon as you create the services, you receive emails from Exavault and Box to reset or set up the passwords. If you do not remember the passwords, you can reset them by visiting the Exavault and Box websites.
Best practice is to run modified CSVs in a new Sprint when the number of changes are less as compared to the total number of records.
It may take 10-15 mins to unlock an account once a Sprint run is stopped or completed. Try to access the application after 15 minutes.
It may take 10-15 minutes to stop executing all the jobs once it is in 'In Progress' state. Please re-check the status after 10 mins.
Ensure that the current Sprint is marked as complete, before creating a Sprint. Click Mark Sprint Complete at the top of the page to complete a Sprint migration.
Ensure that the current Sprint is marked as complete, before marking the migration project completion. Click Mark Sprint Complete at the top of the page to complete a Sprint migration.
Ensure that the content is available in Content folder (Box account under the specified migration project, sprint path). Also, ensure that you have selected the option Yes for Will you be migrating content for this Sprint? question in the Sprint creating page.
If you forget to select Yes, and proceed further in this sprint, then you have to wait till you complete this sprint. Create another sprint and ensure to click Yes.
Ensure that the email id provided as part of userId, assignedByUserID fields belong to valid Captivate Prime users. If not, please add the user, create a new Sprint with Sync Users option selected. In case the user is not part of the organization, add the user as a deleted user in Prime by using Add users CSV specification. A sample CSV specification to add deleted users is provided below for your reference.
Refer to CSV specifications and sample CSVs section in Migration manual to download complete set of CSV specifications and sample CSV files.
Ensure that the moduleOrderInCourse key value for a Course starts with 0 and is in continuous order. The order in terms of courseModuleType should be PRETEST, TESTOUT, CONTENT.
Also, make sure that two versions of Activity, Classroom, and VC are not linked with the existing Course.
Captivate Prime does not allow linking Activity/VC/Classroom module to more than one course. Ensure that the module is not linked with any other courses.
Versioning of Activity, Classroom, and Virtual classroom modules is not supported in Captivate Prime. If you provide versions through moduleVersion.csv file, it updates the existing file instead of creating a new verison.
Desired duration is not a valid entry for Activity/VC/Classroom module.
Ensure that that the provided links are pre-fixed with ‘http://' or 'https://'
Ensure that the referred file is present in the content folder and it is migrated successfully.
Re-run the Sprint to resolve the issue.