Issue

When you access File > File Info for certain files in Photoshop, you observe one or more of the following issue symptoms: 

  • The File Info dialog is slow to open or freezes.
  • Photoshop displays a warning 'Cannot Display Raw Metadata, Contents Too Large'.
  • Raw Data has excessive number of entries of 'photoshop:DocumentAncestors'.

Operating systems

Windows and macOS

Solution

Update Photoshop to the latest version.

This issue has been fixed in the January 2019 release of Photoshop (version 20.0.2).

Workaround

To fix this issue, use the script provided below to remove the excessive 'photoshop:DocumentAncestors' XMP entries.

Note:

This user-submitted script has been provided as-is by Adobe and not extensively tested. Use at your own risk.

Source: https://forums.adobe.com/message/8511978#8511978 by iamwickedtall.

To fix this issue, use the script provided below to remove the excessive 'photoshop:DocumentAncestors' XMP entries.

  1. Download the file removePhotoshopDocumentAncestors.zip below and unzip it.

    Download

  2. With the problematic document open in Photoshop, drag-and-drop the removePhotoshopDocumentAncestors.jsx file script on the open document.

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