User Guide Cancel

Understand Adobe's subscription terms and refund policies

  1. Creative Cloud User Guide
  2. Introduction to Creative Cloud
    1. Common questions | Creative Cloud
    2. Creative Cloud system requirements
    3. Creative Cloud file sync | Known issues
  3. Download, install, set up, and update
    1. Download Creative Cloud apps
    2. Open Creative Cloud apps
    3. Start workspace
    4. Update Creative Cloud apps
    5. Change the language of your Creative Cloud apps
    6. Uninstall the Creative Cloud desktop app
    7. Uninstall or remove Creative Cloud apps
    8. Fix errors installing Adobe apps
    9. How and when to use the CC Cleaner tool
    10. Apps available for download
  4. Manage your account
    1. Convert a Creative Cloud trial to a paid membership
    2. Reset your Adobe password
    3. Change your Adobe plan
    4. Update credit card and billing address
    5. View, download, or email your Adobe invoice
    6. Fix a failed or missed payment
    7. Cancel Adobe trial or subscription
    8. Find support for free and discontinued products
    9. Sign in to your Adobe account
    10. Sign in to your company or school account
    11. Understand Creative Cloud subscription terms and refund policies
  5. Creative services
    1. Using Adobe Stock in Creative Cloud apps
    2. Using Adobe Fonts in Creative Cloud apps
    3. Upload your fonts to Creative Cloud
    4. Creative Cloud Market is no longer available
  6. Collaboration and storage services
    1. What are cloud documents
    2. Cloud documents FAQ
    3. Create or convert files to cloud documents
    4. Set up cloud documents to use offline
    5. Revert to an earlier version of a cloud document
    6. Share your work for commenting
    7. Why can't I see my cloud documents offline?
    8. Creative Cloud Libraries
    9. Collaborate on Creative Cloud Libraries and folders
    10. Collaboration FAQ
    11. Sync your files using cloud storage
    12. Find how much cloud storage you have
    13. Set sync options
    14. Discontinuation of Creative Cloud Synced files
    15. Download Synced files and content
  7. Projects
    1. Project overview
    2. Create Projects
    3. Share Projects
    4. Create new folders and libraries
    5. Move folders and libraries
  8. Organize libraries
    1. Create groups in libraries
    2. Delete groups in libraries
    3. Delete elements in libraries
    4. Move elements in libraries
  9. Creative Cloud mobile apps
    1. Common questions | Mobile apps
    2. Adobe Creative Cloud for mobile
  10. Enterprise and teams
    1. Enterprise Learn and Support
    2. Teams Learn and Support
    3. Quick start guide for team members
  11. Adobe Content Authenticity
    1. Adobe Content Authenticity (Beta)
    2. Inspect tool on Adobe Content Authenticity (Beta)
    3. Adobe Content Authenticity Chrome browser extension
    4. Content Credentials Generative AI training and usage preference
    5. Connect accounts for creative attribution

Learn about our subscription terms and refund policies.

Cancellation of subscriptions

Do I get a refund if I cancel?

A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase.

The chart showing timeline for cancellation of a subscription.

WHAT HAPPENS IF I CANCEL AFTER 14 DAYS?

If you purchased directly from Adobe and canceled more than 14 days after your initial purchase, your payment is non-refundable and may be subject to a cancellation fee.

  • Annual, billed monthly plan: After 14 days, a cancellation fee of 50% of the remaining balance of your contract obligation may apply. Your service will continue until the end of that month’s billing period.
  • Annual, prepaid plan: After 14 days, your payment is non-refundable, and your service will continue until the end of your contracted term.
  • Monthly plan with no annual commitment: After 14 days, your payment is non-refundable, and your service will continue until the end of that month’s billing period.

If you purchased your Adobe apps through a third-party reseller or mobile app store, the third-party reseller or mobile app store terms will apply.

What happens to my files if I cancel?

For individual plans, if you decide to cancel your paid subscription, you will lose access to premium Creative Cloud applications and services included in your paid Creative Cloud subscription, and your account will be converted to a Creative Cloud free membership.

A Creative Cloud free membership lets you continue to access your files in the Creative Cloud folder on your computer and via the Creative Cloud website, subject to the limit of 2 GB of storage. If you're over your storage limit for your Creative Cloud free membership, you have 90 days to move the excess files. You will be unable to store any additional files until you reduce your storage.

With a free membership, you can log in to your Creative Cloud desktop app with the same Adobe ID and password, and get access to all the features listed in What do I get with my free Creative Cloud membership?

Trial and subscription timeline

The chart showing timeline for trial period, subscription period, and auto-renewal of the subscription.

Creative Cloud free trials

Your trial begins as soon as you sign up for the free trial. At the end of your trial, your subscription begins, and we will automatically charge your payment method at the rate stated on the day you signed up for your trial unless you cancel before the end of your trial. Cancel before your trial ends, and you won’t be charged.

Creative Cloud subscriptions

When does the subscription begin?

Your subscription begins as soon as we process your payment. In the case of a trial, your subscription begins after your trial ends, unless you cancel.

How do I renew my subscription?

Your subscription will automatically renew at the end of the subscription period unless you cancel.

Is the price the same throughout the subscription period?

Yes, the price remains fixed throughout the subscription period. Prices may change, but only on renewal, and we will always inform you beforehand. 

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