Learn about our subscription terms and refund policies.
Cancellation of Creative Cloud subscriptions
Do I get a refund if I cancel?
A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase.
WHAT HAPPENS IF I CANCEL AFTER 14 DAYS?
If you cancel more than 14 days after your initial purchase, your payment is non-refundable and may be subject to a cancellation fee.
- Annual plan paid monthly: After 14 days, a cancellation fee of 50% of the remaining balance of your contract obligation may apply. Your service will continue until the end of that month’s billing period.
- Prepaid annual plan: After 14 days, your payment is non-refundable, and your service will continue until the end of your contracted term.
- Monthly plan with no annual commitment: After 14 days, your payment is non-refundable, and your service will continue until the end of that month’s billing period.
What happens to my files if I cancel?
If you decide to cancel your paid subscription, you will no longer have access to your Creative Cloud applications, or most of the services included in your paid Creative Cloud subscription, and your account will be converted to a Creative Cloud free membership.
A Creative Cloud free membership lets you continue to access your files in the Creative Cloud folder on your computer and via the Creative Cloud website, subject to the limit of 2 GB of storage. If you're over your storage limit for your Creative Cloud free membership, you have 90 days to move the excess files. You will be unable to store any additional files until you reduce your storage.
Trial and subscription timeline
Creative Cloud trials
Your trial begins as soon as you sign up for the trial and download your first Creative Cloud app. At the end of your trial, your subscription begins, and we will automatically charge your payment method at the rate stated on the day you signed up for your trial unless you cancel before the end of your trial.
Creative Cloud subscriptions
When does the subscription begin?
Your subscription begins as soon as we process your payment.
How do I renew my subscription?
Your subscription is automatically renewed at the end of the subscription period.
Is the price the same throughout the subscription period?
Yes, the price remains fixed throughout the subscription period. Prices may change, but only on renewal, and we will always inform you beforehand.
For additional information, see Subscription and Cancellation Terms.
