Last updated on
11 July 2023
When an active sync is underway, if you click Pause and then restart the Creative Cloud desktop application or your computer, the Files panel goes blank and shows a continuously spinning progress wheel.
Solution
Try the solutions below to troubleshoot the issue.
Solution 1
Hold down the Ctrl key while pressing the 'Quit' button under Preferences. This step kills all the CCDA-related processes together such as Creative Cloud Core Service, Adobe Content Synchronizer, etc.
Solution 2
Uninstall the Creative Cloud desktop app using the uninstaller available at https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html, and then reinstall.
No restart of Windows or MAC is required.
