Uninstall the Creative Cloud desktop app

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Adobe Creative Cloud User Guide

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Applies to: Adobe Creative Cloud

某些 Creative Cloud 应用程序、服务和功能在中国不可用。

Adobe does not recommend that you uninstall the Adobe Creative Cloud desktop app. If you must uninstall it, download the given uninstallers to uninstall the Creative Cloud desktop app.

Why do I need to uninstall the Creative Cloud desktop app?

Adobe strongly recommends that you do not uninstall the Creative Cloud desktop app. However, in certain scenarios like a corrupted Creative Cloud desktop app, or problems installing some Creative Cloud apps, you can uninstall the Creative Cloud desktop app.

For example, you may receive the following error message while updating the Creative Cloud desktop app:

Creative Cloud desktop failed to update. (Error Code: 2)

If you are seeing this error, follow the steps below to uninstall and then reinstall the Creative Cloud desktop app:

Error Code 2

Note:

If you need to uninstall the Creative Cloud desktop app, download and run the uninstallation tool appropriate for your operating system. You will need administrative privileges to complete the uninstallation.

Uninstall the Creative Cloud desktop app on Windows

  1. Download the ZIP file containing the executable uninstaller.

    Download

    Get file
    Creative Cloud desktop app uninstaller (latest version)

  2. Extract Creative Cloud Uninstaller.zip.

  3. Run the executable installer file, Creative Cloud Uninstaller.exe.

  4. The installer prompts you to confirm that you want to uninstall the Creative Cloud desktop app. Review the message and click Uninstall.

    Click Uninstall

  5. The uninstaller removes the app from your computer and displays a confirmation message. Click Close.

    Successful uninstall confirmation

  6. Download and install the Creative Cloud desktop app.

    If you have any questions about the installation process, see Download your Creative Cloud apps.

  1. Download the ZIP file containing the executable uninstaller.

    Download

    Get file
    Creative Cloud desktop app uninstaller (versions prior to version 5.0)

  2. Extract Creative Cloud Uninstaller.zip.

  3. Run the executable installer file, Creative Cloud Uninstaller.exe.

  4. The installer prompts you to confirm that you want to uninstall the Creative Cloud desktop app. Review the message and click Uninstall.

    Click Uninstall

  5. The uninstaller removes the app from your computer and displays a confirmation message. Click Close.

    Successful uninstall confirmation

  6. Download and install the Creative Cloud desktop app.

    If you have any questions about the installation process, see Download your Creative Cloud apps.

Uninstall the Creative Cloud desktop app on Mac

  1. Download the zip file and extract its contents.

    Download

    Get file
    Creative Cloud desktop app uninstaller (latest version)

  2. Run the installer file Creative Cloud Uninstaller.app.

  3. Depending upon your security settings, you may receive a warning to open the uninstaller from the mounted DMG file. Click Open to continue.

    Confirm open application from disk image

  4. The installer prompts you to confirm that you want to uninstall the Creative Cloud desktop app. Review the message and click Uninstall.

    uninstall-mac_v1

  5. The uninstaller removes the app from your computer and displays a confirmation message. Click Close.

    uninstall-successful-mac_v1

  6. Download and install the Creative Cloud desktop app.

    If you have any questions about the installation process, see Download your Creative Cloud apps.

  1. Download and mount the DMG file.

    Download

    Get file
    Creative Cloud desktop app uninstaller (versions prior to version 5.0)

  2. Depending upon your security settings, you may receive a warning to open the uninstaller from the mounted DMG file. Click Open to continue.

    Confirm open application from disk image

  3. The installer prompts you to confirm that you want to uninstall the Creative Cloud desktop app. Review the message and click Uninstall.

    uninstall-mac_v1

  4. The uninstaller removes the app from your computer and displays a confirmation message. Click Close.

    uninstall-successful-mac_v1

  5. Download and install the Creative Cloud desktop app.

    If you have any questions about the installation process, see Download your Creative Cloud apps.

Uninstall the Creative Cloud desktop app silently (Enterprise only)

Follow the steps below to silently uninstall Creative Cloud desktop app from SCCM.

  1. Create a folder on the machine which has SCCM server and place the Creative Cloud Uninstaller executable in it. You can pick the executable from any machine which has the latest Creative Cloud desktop app installed. The executable is located at:

    • Windows: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe
    • macOS: /Applications/Utilities/Adobe Creative Cloud/Utils/Creative Cloud Uninstaller.app/Contents/MacOS/Creative Cloud Uninstaller

  2. Create a new package and use the folder created in the above step as the source.

  3. Create a program and use the Creative Cloud Uninstaller.exe –u command to uninstall Creative Cloud desktop app.

  4. Run this program from distribution point on all the client machines where you want to uninstall the Creative Cloud desktop app.

Note:

The Creative Cloud desktop app can only be uninstalled if all Creative Cloud apps (such as Photoshop, Illustrator, and Premiere Pro) have already been uninstalled from the system.

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