The Adobe Admin Console provides a central location for managing your Adobe entitlements across your entire organization.
 

overview

Overview: View a summary of the licenses purchased and the amount of storage available with each plan. Learn more...


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Users: Create, search, update, and remove user accounts, which entitle the end users to Adobe products and services. Learn more...


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Accounts: As Teams administrators, perform license management and user management. Learn more...


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Products: Assign licenses to users and groups. As an Enterprise customer, you can manage product profiles. Learn more...


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Packages: Download pre-configured packages or create them for Creative Cloud apps that you plan to deploy. Learn more...


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Settings: Claim domains, define password requirements, limit access to sharing features, add notes for end users, set up a default email language. Learn more...



Still have questions? Ask the Enterprise and Teams Community and get answers from peers and experts.

Sign in

As an administrator, you can access the Admin Console to administer and manage user accounts. Up to five primary admin accounts can be created during on-boarding. Adobe sends an email invitation to the specified email address. Admins must accept the invitation by clicking the Accept Invitation link in the email, before they can log in.

Once accepted, an administrator can add more administrators, or promote existing users to an admin role.

  1. Open a browser and visit https://adminconsole.adobe.com.

  2. Enter your Adobe ID and password, and click Sign In.

    If you have been invited as an extra administrator to the Admin Console, use the login credentials that have been provided to you.

    If you do not remember your password, see reset your Adobe password.

    Note:

    Even though any user can be granted administrator privileges, Adobe recommends that all administrators continue to use Adobe IDs. Adobe IDs are required for access to Adobe Licensing Website and Support options in the Adobe Admin Console. However, Creative Cloud for enterprise licenses must not be assigned to Adobe IDs if part of an enterprise.

  3. If you're an Administrator for multiple organizations, select an organization.

    An administrator can belong to multiple organizations. For example, if a company has several subsidiaries, each of which has a separate license agreement, or a separate organization under the license agreement, the same administrator can be assigned to all.

Overview

The Overview efficiently displays a wealth of information around product licenses using cards.

The Overview page displays a summary of the licenses purchased with your ETLA. The Overview page also displays the amount of storage available with each plan.

For example, the ETLA has the following licenses as shown on the screen:

  • Creative Cloud for enterprise plans. To view storage details for each plan, click the Creative Cloud plan.
  • If your organization has purchased two or more entitlement plans of the same type, each with a different storage configuration, a number is displayed next to the plan. Clicking the number displays the storage details for each plan of this type.
  • Different numbers of Single App licenses for individual Adobe products. To see storage details with each plan, click the folder icon next to the Creative Cloud plan.
  • Document Cloud for enterprise plans
  • Marketing Cloud for enterprise plans
  • Adobe Stock for enterprise plans

The Adobe Sign section displays the details of Adobe Sign. Click Manage Adobe Sign.

The Configuration section displays a link to access you current Identity settings.

Overview page

The Overview page shows you a summary of the licenses purchased with your VIP. The Overview page also displays the amount of storage available with each plan.

For example, the VIP has the following licenses as shown on the screen:

  • Creative Cloud for enterprise plans. To view storage details for each plan, click the Creative Cloud plan.
  • Overall License Status displays the number of product licenses purchased with your VIP versus the number of distributed licenses.
  • Document Cloud for enterprise plans
  • Adobe Stock for enterprise plans
  • The Adobe Sign section displays the details of Adobe Sign. Click Manage Adobe Sign.
  • The Configuration section displays a link to access you current Identity settings.

To assign a product license to a user or group, click Assign Users under the Creative Cloud app.

Assign users

Type the name or email address for a user, or the name of a user group. You can add new users by entering their email address. Click Save. An email is sent to the user or group confirming access to the Creative Cloud app.

Notifications

Admin Console supports displaying notifications from Adobe with important information related to your organization, such as new features and entitlements, planned maintenance and other information. Up to three of the most recent unread notifications are displayed in the Overview page. Older notifications and notifications that have been dismissed can be viewed from in the Notification side bar for easy access.

To access the Notification sidebar, click the bell icon in the upper right corner. The number, if present, indicates the number of unread notifications in your account. Notification sidebar displays all your notifications in the order they were received with the most recent one at the top. By scrolling down the sidebar, you can read and manage notifications sent in the past.

Products

The Products page of the Admin Console lets you assign product licenses to users. To assign a product license to a user or group, select the desired product in the Products page, and click Add User. 

Add user

Type the name or email address for a user, or the name of a user group. You can add new users by entering their email address. Click Save. An email is sent to the user or group confirming access to the Creative Cloud app.

The Products page of the Admin Console provides the options to manage your products and product profiles. Product profiles let you enable all or a subset of Adobe applications and services available in a plan and customize settings associated with a given product or plan. You can then assign administrators, called Product Administrators, to the product profiles. These administrators add end users to the product profiles that they manage. For more information, see:

Users

The Users page lets you create, search, update, and remove user accounts. These user accounts entitle the end users in your organization to Adobe products and services. For more information, see:

Packages

The Packages page in the Admin Console provides the following functionality that you can use when you plan to deploy Creative Cloud and Document Cloud applications to the end users in your Enterprise:

  • Download pre-configured packages by using Adobe Templates.
  • Create completely customized Named User Licensing or Shared Device Licensing (for educational institutions) packagers with the configuration and applications you want your end users to have.
  • Enable email notifications, so you get notified when new product versions become available.
  • View previous packages you or other administrators in your organization have created. Also, view details of a specific package and track available updates for the apps in the package.
  • Download the IT tools like Remote Update Manager and Adobe Update Server Setup Tool.
  • Download the Extension Manager command line tool to install extensions and plug-ins from the ZXP file container format.

For more information, see Packaging apps via the Admin Console.

Accounts

If you are a VIP customer, the Accounts page of the Admin Console provides options to manage your organization's Adobe software and users. Use the options to easily perform license and user management tasks. You can renew your licenses purchased through Teams membership. You can also perform the following tasks:

  • View details of products and licenses in the current plan
  • View renewal period
  • Add products
  • Edit payment details 
  • Change the contract owner
  • Edit your team name
  • View upcoming bill details

For more information, see Manage your Teams account.

Note:

If you are an ETLA customer, contact your Adobe Account executive.

Settings

Use the Settings page to claim domains, request access to a claimed domain, set up password requirements, limit employees from using specific sharing features, and set up a default email language.

Console settings

Console Settings allow you to add custom notes for your end users, that you can use to communicate with them about how to get assistance if they encounter issues or require support.

You can also choose a default email language for your organization, to receive emails about the status of their accounts, such as notifications of subscription changes or credit card expiration. If you have a teams membership purchased directly from Adobe, you can change your team name from the Console Settings.

Content logs

As the Teams administrator, you can download detailed reports on how end users are working with corporate assets, such as folders, files, and libraries. These reports are called content logs

Identity (for Enterprise customers only)

Adobe uses an underlying identity management system to authenticate and authorize users. If you're using named licensing or are planning to provide access to services, using identities is a requirement. Adobe supports three identity or account types; they use an email address as the user name. These identity types are:

  • Federated ID: Created, owned, and managed by an organization and linked to the enterprise directory via federation. The organization manages credentials and processes Single Sign-On via a SAML2 Identity Provider (IdP).
  • Enterprise ID: Created, owned, and managed by an organization. Adobe hosts the Enterprise ID and performs authentication, but the organization maintains the Enterprise ID.
  • Adobe ID: Created, owned, and managed by the end user. Adobe performs the authentication, and the end user manages the identity.

Based on your organizational needs, you can select the most appropriate identity model to implement and use.

For more information, see Manage identity types.

Authentication settings (for Enterprise customers only)

Adobe Admin Console supports several password protection levels and policies to ensure safety and security. You can specify to use a password protection level to apply to all users across your organization. For more information, see Authentication settings.

Asset settings (for Enterprise customers only)

Asset Settings give an organization control over how its employees share its assets outside the organization. The IT administrator can select a restrictive setting that limits employees from using specific sharing features within Creative Cloud and Document Cloud. Asset Settings are used along with other organizational policy enforcement systems (not provided by Adobe) to ensure that assets are only shared with appropriate external individuals and organizations.

Asset Settings only apply to users with Enterprise IDs or Federated IDs in your organization.

Support

To access the Support options, navigate to the Support tab in the Admin Console. This page lets you do the following:

  • Manage your support cases (Enterprise only)
  • Create cases (Enterprise only)
  • Connect with Adobe Customer Care representatives  
  • Schedule Expert Sessions
  • Browse popular Help Topics and forums

To learn more about Support options, see Support and Expert Sessions.

You can call Adobe Customer Care using the contact number given on the upper-right corner of the page. If the country mentioned below the phone number does not match yours, click Other Regions for more contact numbers.

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