Troubleshoot create or save issues for Illustrator cloud documents
- Illustrator User Guide
- Get to know Illustrator
- Introduction to Illustrator
- Workspace basics
- Learn faster with the Illustrator Discover panel
- Create documents
- Default keyboard shortcuts
- Customize keyboard shortcuts
- Introduction to artboards
- Manage artboards
- Customize the workspace
- Properties panel
- Set preferences
- Touch Workspace
- Microsoft Surface Dial support in Illustrator
- Undo edits and manage design history
- Rotate view
- Rulers, grids, and guides
- Accessibility in Illustrator
- Safe Mode
- View artwork
- Use the Touch Bar with Illustrator
- Files and templates
- Tools in Illustrator
- Tools at a glance
- Select tools
- Navigate tools
- Paint tools
- Text tools
- Draw tools
- Modify tools
- Quick actions
- Illustrator on the iPad
- Introduction to Illustrator on the iPad
- Select and arrange objects
- Work with images
- Cloud documents
- Add and edit content
- Drawing basics
- Edit paths
- Draw pixel-perfect art
- Draw with the Pen, Curvature, or Pencil tool
- Draw simple lines and shapes
- Image Trace
- Simplify a path
- Define perspective grids
- Symbolism tools and symbol sets
- Adjust path segments
- Design a flower in 5 easy steps
- Perspective drawing
- Draw pixel-aligned paths for web workflows
- 3D objects and materials
- Select and arrange objects
- Reshape objects
- Crop images
- Transform objects
- Combine objects
- Cut, divide, and trim objects
- Puppet Warp
- Scale, shear, and distort objects
- Blend objects
- Reshape using envelopes
- Reshape objects with effects
- Build new shapes with Shaper and Shape Builder tools
- Work with Live Corners
- Enhanced reshape workflows with touch support
- Edit clipping masks
- Live shapes
- Create shapes using the Shape Builder tool
- Global editing
- Add text and work with type objects
- Create bulleted and numbered lists
- Manage text area
- Fonts and typography
- Format type
- Import and export text
- Format paragraphs
- Special characters
- Create type on a path
- Character and paragraph styles
- Text and type
- Find missing fonts (Typekit workflow)
- Update text from Illustrator 10
- Arabic and Hebrew type
- Fonts | FAQ and troubleshooting tips
- Create 3D text effect
- Creative typography designs
- Scale and rotate type
- Line and character spacing
- Hyphenation and line breaks
- Text enhancements
- Spelling and language dictionaries
- Format Asian characters
- Composers for Asian scripts
- Create text designs with blend objects
- Create a text poster using Image Trace
- Create special effects
- Web graphics
- Import, export, and save
- Creative Cloud Libraries in Illustrator
- Prepare for printing
- Automate tasks
Identify and troubleshoot issues with creating or saving cloud documents in Illustrator.
Troubleshoot cloud document create or save errors
Insufficient system memory
Illustrator cannot save the document when your system does not have enough memory (RAM) to perform the save process. One of the reasons for less memory can be too many applications open on your computer.
- Ensure that your computer meets the specified system requirements.
- Perform disk clean up on your macOS to reduce the number of unnecessary documents. If you're using Windows, ensure that your temporary folder is empty.
- Ensure that your deleted folder is empty.
- Quit some applications to free up your system's memory.
Document open in another version
Illustrator cannot save the document if it is open in another version of Illustrator.
- Close the document that is open in another version of Illustrator.
- If you are unable to close the document, force close all versions of Illustrator or restart your computer.
- Try changing the document name.
Input/output device issues
Illustrator cannot save a cloud document when the write process is interrupted or if the document cannot be accessed or found. This generally happens when the Internet or network connectivity is lost. Check your connection and try saving the document again.
Cloud document cannot be saved if you run into the following issues:
- Unexpected or unknown errors
- Document is damaged and beyond repair
- File extension is not supported by Illustrator
Check for pending updates to Creative Cloud sync
Open Adobe Creative Cloud desktop app.
[Windows] Open your Start menu and click Adobe Creative Cloud.
[macOS] In Applications, go to Adobe Creative Cloud folder. and launch Adobe Creative Cloud.
Click Proceed to execute any pending updates.
When the update has completed, verify that the Creative Cloud Sync version is 5 or later. Go to Preferences > Creative Cloud > Files.
If the update was completed but the version does not indicate the required version:
- Click the profile image and select Sign out .
- Click the three dots next to Profile image > Quit.
- Relaunch Adobe Creative Cloud application.
- Sign back in using your Adobe ID.
- Verify the Creative Cloud Sync version.
Verify that Adobe Creative Cloud preferences are enabled:
Click the three dots next to profile image.
- In General tab, ensure that you keep this option: Always keep Creative Cloud desktop up to date checked.
Relaunch Illustrator or go to the next step to update Creative Cloud.
Execute the Creative Cloud Update.
Restart your machine and launch Adobe Creative Cloud desktop.
- If update banner is still not available:
- Click the three dots next to the profile image.
- Select Check for App Updates.
- Wait for the update to complete.
Troubleshoot coresync error
If receive the following error while opening cloud documents from the Home screen: 'Cloud document is not available'. This error generally occurs when your Creative Cloud app is not installed or not up-to-date. If you have administrator access on your machine, the following steps may address the issue:
Sign out of Creative Cloud within the apps preferences.
Quit the Creative Cloud desktop app from the apps preferences.
Using Activity Monitor (macOS) or Task Manager (Windows), ensure that the following two processes are closed: CoreSync and Adobe Desktop Service.
Navigate to the following path:
C:\Program Files (x86)\Adobe\Adobe Sync
Rename the following folder CoreSync to CoreSync-OLD.
Restart your machine and follow above steps to update Adobe Creative Cloud desktop app.