Unable to publish to Captivate Prime

Last updated on May 17, 2021 09:40:45 PM GMT

Problem

When publishing to Adobe Captivate Prime, you see a blank drop-down under Prime Account, as shown below:

Open the registry editor. Press Ctrl+R and enter regedit .

Navigate to the registry entry,

HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Presenter\11.0\

Check for these entries as well.

HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Presenter\11.1\PrimeAccounts

Note:

If the above registry entries are not present, then create the entries manually, which resolves the issue.